Manager, Trial Experience – SaaS

This is a fully remote position, open to applicants in India.

📋 Description

• Lead, coach, motivate, and empower the Trial Experience Team to achieve objectives and cultivate a positive team culture.

• Coach, develop, inspire, and hold team members accountable for KPIs, policies, and procedures.

• Measure and analyze key performance indicators (KPIs) and metrics related to team growth.

• Identify opportunities for process enhancements and alternative solutions to boost efficiency, productivity, and engagement.

• Interpret data and convert insights into actionable steps that enhance team performance.

• Conduct performance discussions, manage conflicts, and provide feedback and coaching.

• Offer technical resources and guidance, resolve issues, and issue advisories, warnings, and corrective action plans.

• Build team morale and ensure the successful achievement of team objectives.

• Encourage growth, innovation, and proactive problem-solving in a dynamic environment.

• Manage escalations related to high-severity customer and team challenges.

• Remain accessible with cameras on during shifts to assist customers and team members via Zoom.

• Perform additional duties as business needs evolve.

⛳️ Requirements

• A Bachelor’s Degree or equivalent SaaS experience is highly preferred.

• Over 5 years of progressive experience leading fast-paced, results-oriented, customer-focused teams in a SaaS or Product-Led Growth startup environment is preferred.

• More than 3 years of experience in staffing/hiring, performance management, career conversations, coaching, and developing front-line employees and junior managers is required.

• Exceptional people-management, mentoring, and professional development skills.

• Strong technical proficiency with the HighLevel software.

• Excellent collaboration, time management, and prioritization abilities.

• Capacity to build and nurture relationships with senior leadership, teams, and customers.

• Significant experience utilizing data and analytics tools to address challenges, measure impact, develop projects, and drive success for customers and teams.

• Ability to collaborate with and influence cross-functional teams while championing new concepts and ideas.

• Proven problem-solving and conflict-management skills.

• Accountability for both individual and team outcomes.

• Quick learning ability and aptitude for applying new technologies.

• Ability to develop and sustain knowledge of customers, data, business, and markets.

• Proven written and verbal communication skills.

• Experience with or ability to learn various CRM systems.

• Working knowledge of social media management, social media advertising, website/funnel building, and SEO.

• Familiarity with Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, and other social media platforms.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible work environment and remote work options.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday policies.

• A dynamic and inclusive team culture.