Manager, Supply Strategy – Operations

📋 Description

• Develop and implement a comprehensive multi-tier DSP network strategy across national, regional, and local providers to ensure extensive coverage, redundancy, and cost effectiveness.

• Identify untapped markets and capacity deficiencies; lead the sourcing and integration of new DSP partners.

• Create frameworks for DSP tiering, preferred partner initiatives, and volume allocation based on performance metrics and strategic alignment.

• Collaborate with leadership on pricing, margin, and supply economics to guide long-term business planning.

• Act as the main liaison for key DSP partners, fostering trusted, long-lasting relationships with owner-operators and national account teams.

• Negotiate contracts, service level agreements (SLAs), and commercial terms with carrier partners.

• Facilitate regular business reviews with strategic DSPs, ensuring accountability towards performance objectives and identifying mutual growth opportunities.

• Own essential supply key performance indicators (KPIs) end-to-end, including successful delivery rates, on-time delivery (OTD), cancellations, refund rates, and resolution of DSP support tickets.

• Establish and uphold DSP scorecards; implement structured performance improvement plans (PIPs) for partners that are underperforming.

• Lead cross-departmental initiatives with Product, Engineering, Merchant Success, and Support teams to address systemic supply challenges.

• Develop and maintain operational playbooks for DSP onboarding, incident management, and capacity surge responses.

• Analyze delivery data to uncover root causes of failures, extract insights, and implement large-scale operational enhancements.

⛳️ Requirements

• Over 5 years of experience in technology, logistics, supply chain management, carrier oversight, or last-mile operations.

• Demonstrated success in managing external partners or vendor relationships within a performance-focused setting.

• Strong analytical abilities—proficient in building models, interpreting data, and converting findings into actionable decisions.

• Excellent communicator with the capability to negotiate, influence, and establish trust with both external operators and internal stakeholders.

• Experience with DSP networks, gig delivery platforms, or courier services is highly advantageous.

• Background in startup or scale-up environments; you thrive in uncertain situations and can create structure where it is lacking.

• Action-oriented mindset—you do not wait for complete information to take initiative.

• Familiarity with SQL or data visualization tools (e.g., Tableau).

• Experience in structuring and negotiating carrier contracts or master service agreements (MSAs).

🏝️ Benefits

• Competitive Salary, Stock Options, and Performance-based Bonuses

• Fully Remote

• Comprehensive Medical, Vision, and Dental Insurance