Manager, Succès Client Dédié

This is a fully remote position, open to applicants in Canada, +1 more state.

📋 Description

• Oversee Flare’s Dedicated Customer Success team that caters to enterprise and strategic accounts.

• Mentor and cultivate senior Customer Success Managers in strategic account management, solving business-level problems, navigating renewal risks, and qualifying expansions.

• Convert the Dedicated engagement model and annual Customer Success strategy into actionable team plans, account coverage, and operational rhythms.

• Guarantee success-plan coverage, ensure the quality and consistency of EBRs, and maintain executive alignment across strategic accounts.

• Collaborate with Sales on executive sponsorship, participation in EBRs, and coordinating renewals.

• Work in partnership with Customer Success Operations to ensure the accuracy of health signals and provide account-level insights.

• Propel team performance towards achieving GRR, Expansion, and NPS objectives.

• Facilitate coaching sessions, performance evaluations, assessments for promotion readiness, and individual development planning.

• Oversee the identification, qualification, and execution of expansion opportunities within the Dedicated portfolio.

⛳️ Requirements

• 10–12 years of experience in Customer Success, Account Management, or a customer-facing B2B SaaS position.

• Ideally, experience in cybersecurity or a related technical field.

• Comprehensive understanding of enterprise customer success delivery, including strategic account planning, executive engagement, QBRs/EBRs, and renewal management.

• Proficient in Customer Success tools and signal-driven account management, which includes health scores, adoption metrics, and forecasting.

• Experience with HubSpot, ChurnZero, and Pendo is preferred.

• Foundational and developing knowledge in threat exposure management.

• Capability to lead strategic account planning and achieve measurable customer outcomes.

• Proficiency in influencing senior stakeholders and navigating intricate organizations.

• Exceptional communication, presentation, and interpersonal skills.

• Proven track record of establishing trust with executive stakeholders.

• Highly organized and adaptable, with the ability to manage multiple priorities in a dynamic environment.

• Bilingual proficiency in English and French is a significant advantage.

🏝️ Benefits

• Competitive salary.

• Bonus structure / uncapped sales commissions.

• Stock options.

• Health coverage/insurance.

• Flexible remote work options.

• Unlimited vacation policy.

• Engaging company events including “Flamping”, curling, and rock climbing.

• Opportunities for personal and professional growth.

• People-first company culture that prioritizes work-life balance.

• Fast-growing, innovative startup where you can make an immediate impact and feel empowered.

• Join an inspiring and award-winning team.