Manager – Strategic Client Alignment

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee essential relationships with health plans and ensure the effective delivery of Home Health, PDN, LTSS, and DME services.

• Implement IHCS’s Client Success strategy by achieving operational excellence and managing complex client onboarding.

• Act as a liaison between clients and IHCS's internal teams to enhance client satisfaction and retention.

• Create quarterly business reviews and tailored strategic alignment plans for clients.

• Ensure that services meet client expectations, adhere to contract stipulations, and comply with regulatory standards.

• Monitor KPIs and SLAs, addressing any performance issues that arise.

• Collaborate with Clinical Operations, IT, Finance, and Provider Relations on initiatives for clients.

• Assist in the onboarding of new client plans and product lines, including PDN, LTSS, and home infusion services.

• Assess claims, authorization trends, utilization patterns, and member outcomes.

• Offer data-driven insights to improve performance and client satisfaction.

• Support special initiatives and pilot programs, ensuring proper implementation and measurement of outcomes.

• Lead internal and external change management and communication strategies.

⛳️ Requirements

• A Bachelor’s degree in a relevant area such as business, healthcare, marketing, or communications.

• More than 5 years of experience in client success within health plans.

• In-depth operational understanding of healthcare payers and providers.

• Exceptional skills in relationship-building and strategic partnerships.

• Strong analytical capabilities to address business and technical challenges.

• Proven track record of establishing and adhering to work schedules under tight deadlines.

• Excellent communication and interpersonal abilities.

• Experience in project management and handling complex projects.

• Attention to detail with the capacity to manage multiple clients and tasks concurrently.

• Familiarity with CRM or customer success software.

🏝️ Benefits

• Medical, Vision, Dental, Short- and Long-term insurance.

• 6+ Days of Holidays Pay.

• 17 days of PTO.

• Employer-paid life insurance.

• 401K with employer contribution.

• Wellness program featuring reward incentives.

• Employee recognition and reward programs.

• Comprehensive paid training program.