Manager, SFCC Quality Engineering

This is a fully remote position, open to applicants in California.

📋 Description

• Engage with business owners, ATI counterparts, and project delivery team members to understand, clarify, and document objectives and success factors for solutions that align with the company’s strategic goals.

• Define and implement the quality engineering strategy for Salesforce and related platforms.

• Establish quality standards, governance for testing, and best practices across Agile teams.

• Foster a shift-left testing culture that integrates quality throughout the software development lifecycle.

• Drive initiatives for continuous improvement to enhance test effectiveness, efficiency, and speed of delivery.

• Advocate for quality as a collective responsibility shared among development, product, and business teams.

• Lead the development and implementation of our scalable test automation strategy.

• Increase automation coverage across user interface, API, integration, regression, and end-to-end testing layers.

• Utilize AI-powered testing tools for test generation, maintenance, defect analysis, and optimization of tests.

• Promote the adoption of intelligent automation practices that minimize manual effort and boost release confidence.

• Continuously assess emerging AI and quality engineering technologies to enhance team productivity.

• Ensure that proposed solutions are thoroughly tested as appropriate prior to delivery.

• Provide updates, guidance, and recommendations on technology solutions and projects to staff, impacted ATI teams, Corp Services/Protiviti business teams, and senior ATI management.

• Collaborate with technical discipline owners and experts to maintain a clear understanding of current technical standards and direction; offer feedback on standards based on project experiences and user needs.

• Work closely with ATI leadership, managers, and business owners to provide support during solution delivery and application support phases, managing enhancements, maintenance priorities, and trade-offs as necessary.

• Execute resource planning aligned with current approved and prioritized efforts.

• Lead and ensure estimation efforts, identify resource needs for tasks, ensure skilled resources are available when needed, and manage work according to available capacity.

• Ensure that resources receive adequate training.

• Set and achieve realistic budgets and schedules.

• Recommend and implement modifications to methods and practices.

• Oversee personnel actions including hiring, onboarding, termination, promotion, development, disciplinary actions, and employee compensation.

• Provide coaching, guidance, and mentoring to direct reports and the next level down when appropriate.

• Lead effective collaboration not only within the immediate team but also with other IT verticals, development teams, and business partners to enhance efficiencies and ensure quality deliverables.

• Monitor the collaborative process and make necessary adjustments.

• Understand and manage department and Robert Half personnel practices and policies; keep direct reports and staff informed about general corporate information.

• Demonstrate a proven track record of inclusion and cultural awareness.

• Interact with customers and staff regarding technical design issues and solutions.

• Collaborate with management of Production/Operations teams to address production issues.

⛳️ Requirements

• Bachelor's degree in an IT-related field or equivalent years of experience.

• Proven leadership experience among peers in a fast-paced Global IT environment.

• 3+ years of experience in leading a quality engineering team.

• Strong automation expertise, including the design, implementation, and scaling of test automation frameworks and automated quality engineering practices.

• In-depth knowledge of IT tools and technologies required by the unit as well as IT processes and methodologies.

• Ability to quickly diagnose and resolve complex problems.

• Strong debugging skills.

• Experience in full lifecycle software development, encompassing analysis, design, development, testing, and implementation.

• Understanding of object-oriented analysis and design techniques.

• Capability to create project, software, design, functional architecture, or related artifacts.

• Familiarity with process modeling techniques.

• Knowledge of process definition and continuous improvement methodologies.

• Understanding of Cloud, Server, Networking, and modern operating system provisioning.

• A passion for self-learning to stay current with emerging technologies.

• Knowledge of DevOps processes, CI/CD implementations, and software and infrastructure automation.

• Proficiency in standard Office suite applications, particularly Microsoft Excel or an alternative reporting tool.

• Strong knowledge and demonstrated practice in customer service, business acumen, IT infrastructure technologies, end-user experience, and technology project delivery preferred.

• Must be able to thrive in a highly dynamic and fast-paced environment.

• Must be capable of working independently while exercising sound judgment.

• Must function effectively as both a leader and a team member.

• Must analyze circumstances or data that necessitate evaluating various factors, including an understanding of current business trends.

• Excellent written and verbal communication skills are required.

• Must effectively convey knowledge to customers, peers, and managers of varying skill levels.

• Exceptional customer service orientation is essential.

• Strong working relationships with staff and ATI Leadership (VPs, Directors, Senior Managers, and Managers), as well as Business Teams and Leadership (Corporate and Front Office) are crucial.

• International experience for building global partnerships is preferred.

• A strong commitment to fostering a diverse and inclusive workplace is essential.

• Ability to manage delivery and build effective direct reports and ad hoc teams.

• Enforce Key Performance Indicators (KPIs) for measuring results and conducting retrospectives on completed projects.

• Ability to identify overlapping projects and make appropriate recommendations on the course of action.

• Capability to manage delivery and build effective direct reports and teams.

🏝️ Benefits

• Group health insurance benefits (medical, vision, dental).

• FSA and HSA healthcare accounts.

• Life and accident insurance.

• Adoption and fertility assistance.

• Paid parental leave of up to 6 weeks.

• Short/long term disability coverage.

• Paid time off for vacation, personal needs, and illness.

• Up to 17 days of Choice Time Off (CTO) annually.

• Up to 11 paid holidays each calendar year.

• 401(k) savings and investment plan or deferred compensation plan with an employer match of 100% on the first 3% of contributions for eligible employees.