Manager, SAP MTC

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Oversee the functional domain of SAP Sales and Service, focusing on repairs and aftermarket services.

• Collaborate with Business Process Owners and their teams to define and prioritize both legacy and new processes, applications, and integrations.

• Offer advisory services and subject matter expertise throughout the SAP Sales, Service, CRM, and ITM software development lifecycle.

• Lead and manage new SAP implementations as well as daily support operations.

• Take ownership of sales, service, and trade design and data management within SAP S/4.

• Uphold SAP best practices and manage the WRICEF development inventory.

• Provide off-hours support for critical production issues as needed.

• Oversee the SAP Sales and Service functional team, including hiring, onboarding, development planning, and conducting annual performance evaluations.

• Establish team priorities and workload to enhance efficiency, productivity, and timely delivery.

• Mentor team members on technical expertise and stakeholder engagement skills.

• Manage team capacity planning and make staffing recommendations.

⛳️ Requirements

• Over 15 years of experience with SAP ERP systems.

• Proficient in SAP S/4HANA Core Sales Service Management, ITM, and SAP Customer Service.

• In-depth knowledge of the SAP S/4HANA Core data model and its integration with both SAP and non-SAP systems.

• Completed 5 or more full life-cycle implementations of SAP Sales and Service Management.

• Experience in integrating SAP ERP/S/4 with Microsoft Dynamics CRM or Salesforce CRM.

• Practical experience in SAP Service Management process design, configuration, development, and support.

• Skilled in integrating SAP Service Management with SAP OTC, SAP PP, SAP FICO, and SAP MES.

• Practical experience in Order to Cash process design, configuration, development, and support.

• Familiarity with integrating Order to Cash processes with SAP FICO, SAP CRM, SAP IBP, and SAP Service to Cash.

• Experience in Service Order Management, Preventive Maintenance, Sales & Service Contracts, Warranty processes, and Pricing Management.

• Knowledge of SAP Master Data, including Business Partners, Material Master, Equipment Master, and Transactional Management.

• Over 7 years of direct people management experience leading a technical or functional team.

• Experience with hiring, performance management, and development planning.

• Strong leadership and ownership capabilities.

• Excellent communication skills, strong team orientation, and high ethical standards.

• A Bachelor’s degree in information technology, Computer Information Systems, or Software Engineering is preferred.

• The position may require exposure to export-controlled information and additional security screening.

• Must be eligible to access export-controlled information if necessary.

🏝️ Benefits

• Paid Time Off

• 401K with Employer Match and Profit Sharing

• Health and Wellness Benefits

• Learning and Development Opportunities

• Referral Program

• Competitive Pay

• Recognition

• Employee Stock Purchase Plan

• Inclusive & Supportive Culture

• Stretch assignments and opportunities to develop skills

• Opportunity to work with the best talent in the industry

• Opportunity to contribute from day one

• Challenging and meaningful work

• Collaborative Environment