Manager, Observability Architects

This is a fully remote position, open to applicants in United States.

📋 Description

• Recruit, attract, onboard, and guide a team of exceptional Observability Architects from varied backgrounds and experiences.

• Collaborate with our Engagement Management team to define, develop, and implement impactful customer lifecycle frameworks.

• Maximize your team's potential using a servant leadership approach. Embracing a player/coach mentality will be crucial, allowing you to balance your field responsibilities with your team's needs.

• Take ownership of retention and expansion initiatives.

• Direct your daily activities based on leadership guidance and objectives, managing the planning, actions, and outcomes for the region.

• Partner with US Sales leadership on customer programs, marketing efforts, and community/company events to enhance adoption and growth within our customer base.

• Provide executive sponsorship for key accounts in the region, positioning yourself as a thought leader to both customers and within Grafana Labs.

• Understand and contribute to the strategies of your key customers for adopting Grafana technologies, developing programs and materials to help them meet their goals.

• Ensure your customers' needs are met through collaboration with Product Management and Engineering.

• Manage and report on your team's quarterly performance as they assist prospects in evaluating our software through demonstrations, technical deep dives, trials, and POVs.

• Educate and empower viewers, editors, and architects on how to utilize the Grafana stack effectively.

• Assist in building or modifying crucial SLA dashboards within the production environment.

• Collaborate closely with our sales team to communicate the overall Grafana value proposition, vision, and strategy to customers.

• Maintain proactive communication with customers and internal teams to provide a feedback loop on our products and the competitive landscape.

• Work with the team to improve documentation, write blog posts, produce videos, contribute to knowledge base articles, and create other public and internal enablement materials.

⛳️ Requirements

• Residing in a PST timezone.

• Over 3 years of experience leading a team and 5+ years in the high-tech industry, with roles such as TAM Manager, SE Manager, Developer, Sales Engineer/Architect, or Manager.

• Proven experience in mentoring, developing talent, and managing performance over time.

• Familiarity with Open Source selling or a Cloud-first/Product-led sales approach is a significant advantage.

• In-depth knowledge of operational expertise in the Grafana Platform (LGTM) and/or competing observability products.

• Direct experience in selling monitoring, data, or visualization products.

• Creative problem-solving skills for addressing customer adoption challenges.

• Ability to proactively assist customers with technical issues and support troubleshooting and root cause analysis.

• Timely identification and provision of workarounds and solutions to meet customer business needs.

• Extensive expertise in Grafana deployment design.

• Excellent written and oral communication skills, enabling collaboration with remote-first internal teams and global customers. Ability to articulate our value proposition and the technical advantages of our products effectively.

• Passion for solving technical challenges and a knack for delivering innovative solutions to customers.

🏝️ Benefits

• Fully remote work with a global culture - As a remote-only organization, we unite talent from around the world, fostering collaboration and shared purpose.

• Scaling organization - Engage in meaningful work within a high-growth, dynamic environment.

• Transparent communication - Anticipate open decision-making and regular company-wide updates.

• Innovation-driven - Enjoy autonomy and support to deliver exceptional work and explore new ideas.

• Open source roots - Operate on community-driven values that influence how we work.

• Empowered teams - Experience a high-trust, low-ego culture that prioritizes outcomes over optics.

• Career growth pathways - Access defined opportunities for career advancement and development.

• Approachable leadership - Interact with transparent executives who are involved, visible, and personable.

• Passionate people - Join a team of intelligent, supportive individuals who care deeply about their work.

• In-person onboarding - Thrive from day one with fellow new ‘Grafanistas’ to learn all about our practices and culture.

• Balance is key - Benefit from a global annual leave policy of 30 days, with 3 days designated for Grafana Shutdown Days to allow the team to disconnect fully. *We comply with local legislation where applicable.