Manager, National Claims Casualty Vendor Program

This is a fully remote position, open to applicants in Canada.

📋 Description

• Establish, oversee, and nurture robust professional relationships within the vendor sector for Allstate Canada.

• Evaluate casualty vendor markets nationally to pinpoint strengths, opportunities, and claim strategies that will adapt to the evolving insurance landscape.

• Execute policies, processes, and procedures related to Vendor Programs, ensuring effectiveness and compliance.

• Oversee the performance of the vendor network as necessary based on outcomes.

• Collaborate with internal stakeholders to facilitate the onboarding, renewal, and offboarding of vendors.

• Analyze statistical reports, utilizing data to inform decision-making.

• Actively manage the vendor network concerning loss costs.

• Provide trend analysis to the Claims Senior Leadership Team.

• Partner with Procurement to ensure that appropriate contractual language directs vendors to comply with regulatory and legislative requirements.

• Monitor and sustain existing programs aimed at enhancing customer service outcomes.

• Identify needs/gaps and implement sanctioned solutions designed to improve customer satisfaction results.

• Create opportunities for clients to give feedback on vendors, and produce and maintain vendor scorecards.

• Guide a dedicated team to support your vision within the vendor space.

⛳️ Requirements

• At least 5 years of experience in a vendor or procurement environment (or a comparable field in claims/casualty industry).

• A minimum of 2 years of people management experience or similar roles of influence.

• Enrollment in, or completion of, CIP, ACIP, FCIP designation is a plus.

• Excellent verbal and written communication skills, with the ability to collaborate effectively across all organizational levels.

• Demonstrated ability to analyze data and propose solutions.

• Strong negotiation skills and the capacity to manage conflict resolution opportunities, including complex issues.

• In-depth knowledge of claims and insurance regulations.

• Proficient in collaborative mentoring and coaching techniques.

• Strong influencing capabilities with a willingness to embrace change.

• Advanced proficiency in MS Office, along with extensive knowledge of business technology systems used in the casualty claims sector.

• Solid understanding of foundational management concepts, including Continuous Improvement, Agile, and Change Management.

🏝️ Benefits

• Flexible Work Arrangements

• Employee discounts (15% on auto and property insurance, plus numerous other products and services)

• Good Office program (receive up to $400 back after purchasing office equipment)

• Student Loan Payment Matching Program for Government Student loans

• Comprehensive Retirement Savings Program with employer-matched contributions

• Annual Wellness allowance to support employees in enhancing health and wellbeing

• Personal reflection day

• Tuition Reimbursement

• Opportunities for community involvement and giving back!