Manager – Marketing Transformation, Loyalty

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee daily operations concerning customer interactions.

• Lead cross-functional teams focusing on daily client relationships, strategic planning, implementation of service design, and process improvement initiatives.

• Evaluate customer feedback and engagement metrics to uncover pain points and opportunities for enhancement and growth.

• Assist in the development and execution of transformation programs, ensuring alignment with client goals.

• Collaborate with senior managers and partners to achieve high-quality outcomes for clients.

• Set and monitor KPIs aimed at service and process excellence.

• Integrate AI into workflow with strong professional judgment.

• Facilitate structured and creative problem-solving through AI to expedite analysis, scenario generation, and insight development.

⛳️ Requirements

• Minimum of 10+ years in Marketing leadership within a large organization or agency.

• Demonstrated experience in managing large-scale transformation projects, AI and digital innovation, and omni-channel strategies.

• Strong foundation in Marketing and Loyalty, with expertise in customer strategy, customer experience, Martech, brand development, data and analytics, performance management, communications, and partnerships.

• Familiarity with Gen AI, GEO, AEO, and Agentic Commerce, alongside extensive experience with digital transformation and CRM tools.

🏝️ Benefits

• Comprehensive medical, dental, and prescription drug coverage.

• Mental health benefits.

• Employee Assistance Program.

• Group savings plans.

• Generous time off, including personal and vacation days.

• Option to purchase additional vacation days.

• Exclusive learning programs.