Manager – IT Vendor Management

This is a fully remote position, open to applicants in Kentucky, +4 more states.

📋 Description

• Supervise the team responsible for overseeing contractual performance and compliance for complex or high-profile/critical vendors.

• Collaborate with IT leaders and vendor service delivery teams to identify changing service requirements, establish business needs, and enhance vendor capabilities.

• Track service-level metrics and performance in relation to contractual obligations and manage necessary corrective actions.

• Facilitate performance-gap analysis and resolve gaps through process enhancements, training, or other necessary interventions.

• Manage the resolution of high-severity and persistent issues/events, escalating them as needed for remediation.

• Ensure compliance with vendor-governance policies, including data access and security protocols.

• Evaluate vendor output for quality concerns and manage customer surveys and feedback mechanisms.

• Conduct formal vendor service reviews and audits as required.

• Contribute to vendor contract negotiations and align contracts with overall business strategy.

• Work in partnership with internal business stakeholders on vendor strategy discussions.

• Oversee team workflows, performance management, coaching, training, and professional development.

⛳️ Requirements

• Bachelor’s degree or an advanced degree where required.

• Over 8 years of experience in a related field.

• In the absence of a degree, over 10 years of experience in a related field.

• Proven experience in technology and IT delivery.

• Background in managing technology vendors, including services, software, and hardware.

• Experience in leading and developing teams of vendor management professionals.

• Authorization to work in the United States.

🏝️ Benefits

• Medical, dental, and vision insurance.

• A range of health and wellness initiatives.

• Parental leave and support services.

• Adoption and surrogacy assistance programs.

• Opportunities for career development.

• Tuition reimbursement for further education.

• 401k matching, including an annual company contribution.

• Annual Incentive Bonus based on the achievement of corporate goals and individual performance.

• Paid Time Off (PTO).

• Two well-being days.

• Flexible work arrangements and autonomy.

• Remote flexibility with a few in-office visits each year.