Manager, Internal Systems – AI Orchestration

This is a fully remote position, open to applicants in United States.

📋 Description

• Spearhead the strategy, vision, and roadmap for all Go-To-Market (GTM) and finance systems, focusing on the optimization and integration of Salesforce, NetSuite, Data360, and Agentforce.

• Serve as a strategic business partner to the leadership teams in Customer Success, Support, Sales, and Finance, translating revenue goals into precise technical roadmaps - differentiating between user "wants" and fundamental business "needs" to create scalable, long-term solutions.

• Oversee and enhance the Salesforce CRM Administrator, managing daily operations (user management, profiles, roles, permissions) while fostering their development as a modern systems orchestrator through ongoing technical training.

• Take ownership of the entire lifecycle for Salesforce Agentforce agents: design, build, test, deploy, and continuously enhance agent flows that automate workflows across GTM teams and elevate the customer experience - transitioning from rigid linear workflows to goal-oriented autonomous systems.

• Develop complex, non-linear system logic, implement prompt engineering models, and create dynamic routing; craft and fine-tune prompts that effectively guide agents and prevent inaccuracies.

• Set clear agent scopes, structural safeguards, and programmatic circuit breakers to ensure that autonomous agents adhere to data security, compliance policies, and brand standards.

• Rigorously test agents against adversarial prompts and edge-case scenarios prior to deployment.

• Manage the governance, synchronization, and integrity of GTM data flowing into Snowflake via Data360.

• Design and sustain a high-fidelity Unified Customer Profile (UCP) as the definitive source of truth for reporting and execution - serving as the foundational context layer that ensures AI agents remain accurate and context-aware.

• Oversee and enhance API integrations and webhooks so that agents and systems respond to real-time data signals (e.g., website behavior, intent data), minimizing synchronization delays across platforms.

• Manage data migrations and bulk data requests between GTM and financial systems.

• Develop and maintain automated testing suites (unit, integration, UAT) to safeguard system integrity across releases.

• Define release milestones, monitor progress, and manage the entire deployment lifecycle.

• Ensure ongoing system health through regular audits, preparation for upgrades, and management of third-party integrations and data feeds.

• Propel advanced Salesforce configuration and development; maintain end-user documentation and best-practice coaching. Keep abreast of Salesforce releases and integrate new functionalities into the business.

⛳️ Requirements

• Over 5 years of experience managing intricate GTM and finance systems infrastructure (CRM, ERP, automation).

• Demonstrated experience in managing personnel, projects, and vendor relationships.

• Practical experience in implementing or managing autonomous AI agents within a live enterprise setting - Salesforce Agentforce is highly preferred.

• Extensive technical expertise in Salesforce administration and configuration, NetSuite, and data platforms (Data360/Snowflake); familiarity with Salesforce Revenue Cloud is a plus.

• Experience as a NetSuite administrator (user access, customizations, data maintenance) and with data platforms (Data360/Snowflake).

• Skilled in prompt engineering and agentic logic design, including error-trapping in non-linear workflows.

• Salesforce Admin Certification or equivalent practical experience; NetSuite certification is strongly preferred.

🏝️ Benefits

• Health insurance

• Professional development opportunities