Manager, Global Billing Operations

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Take ownership of global billing operations, ensuring the accurate and timely generation of invoices in accordance with contract terms, pricing structures, and booking policies.

• Oversee the entire invoicing lifecycle after a deal is closed, which includes billing setup, validation, and delivery.

• Ensure consistency across Salesforce, contract terms, and NetSuite to reduce downstream errors and mitigate revenue impact.

• Act as the main escalation point for intricate billing issues, disputes, and exceptions.

• Lead the collections processes, including accounts receivable aging, follow-ups, and resolution of disputes.

• Monitor and enhance performance based on key metrics such as Days Sales Outstanding, overdue balances, and collection efficiency.

• Guarantee timely and accurate cash application and account reconciliation.

• Own and continuously refine billing and accounts receivable processes to promote scalability and efficiency.

• Identify and implement automation possibilities across systems and workflows.

• Collaborate with Deal Desk and Revenue Operations to ensure a smooth transition from deal structure to billing execution.

• Ensure that billing and accounts receivable processes comply with SOX regulations and are ready for audits.

• Lead, mentor, and cultivate a high-performing Global Billing Operations team.

⛳️ Requirements

• Over 8 years of experience in billing operations or finance operations, ideally within the SaaS or technology sectors.

• More than 3 years of experience in people management.

• Strong knowledge of the Order to Cash process.

• Extensive experience with NetSuite and Salesforce platforms.

• In-depth understanding of billing processes, invoicing frameworks, and collections workflows.

• Experience working in a dynamic, high-growth environment with complex deals.

• Familiarity with automation, artificial intelligence, or process improvement projects.

• Excellent analytical, problem-solving, and communication abilities.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• 401(k) plan.

• Paid time off.

• Flexible work arrangements.