Manager – Foundry

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee staffing, priorities, performance, and development within quality, support, and program management teams.

• Recruit, onboard, mentor, and retain team members; conduct regular one-on-ones, development planning, and performance evaluations.

• Establish accountability, escalation paths, and operational rhythms across various functions.

• Foster a culture centered on customer focus, ownership, collaboration, and continuous improvement.

• Collaborate with Foundry leaders to align on capacity, priorities, risks, and business outcomes.

• Uphold quality standards, controls, governance, and documentation for Foundry services and deliverables.

• Assist in quality assurance, quality control, system verification, and compliance throughout integration, configuration, and testing workflows.

• Track first-pass yield, defects, escapes, rework, audit findings, and the resolution of corrective actions.

• Facilitate root-cause analysis and implement corrective and preventive measures.

• Oversee support operations from intake and triage to escalation, resolution, and communication with stakeholders.

• Monitor backlog, response and resolution performance, recurring incidents, service commitments, and customer satisfaction.

• Ensure teams have access to effective tools, runbooks, documentation, knowledge bases, and training.

• Coordinate responses to critical incidents and translate support trends into operational enhancements.

• Manage governance and execution across multiple simultaneous Foundry initiatives.

• Maintain plans that cover scope, milestones, dependencies, resources, risks, issues, and acceptance criteria.

• Provide reports on program health, quality, support readiness, risks, and outcomes.

• Lead cross-functional planning, status, risk, and readiness reviews; escalate significant issues as necessary.

• Balance commitments, priorities, capacity, and technical dependencies to ensure reliable delivery.

• Enhance program management standards, tools, and operational cadences.

• Support U.S. operations while leading the India Center of Excellence teams responsible for quality, technical support, and program execution.

• Collaborate with Engineering, QA, QMS, Operations, Sales, Supply Chain, Logistics, and Foundry leadership on infrastructure integration, configuration, testing, deployment, and lifecycle services.

⛳️ Requirements

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Operations, Business, or a related field; equivalent experience will be considered.

• Over 10 years of experience in engineering services, infrastructure integration, quality assurance, technical support, operations, service delivery, or program management.

• At least 5 years of experience leading technical or multidisciplinary service delivery teams.

• Proven track record of establishing KPIs, governance, and continuous improvement practices while managing cross-functional programs through operational handoff.

• Preferred experience with enterprise infrastructure, server hardware, hardware/software integration, or data-center and edge environments.

• Knowledge of quality management systems, system verification, engineering change management, Linux, and Windows is preferred.

• Relevant program management, IT service management, or quality certifications are advantageous.

• Strong skills in people leadership, coaching, performance management, conflict resolution, and talent development.

• Familiarity with quality assurance, root-cause analysis, corrective actions, audit readiness, and continuous improvement methodologies.

• Knowledge of support operations, incident and problem management, escalation processes, and knowledge management.

• Excellent program management capabilities across scope, schedule, capacity, dependencies, and risk.

• Ability to convert technical and operational details into executive-level decisions and reporting.

• Exceptional communication, facilitation, analytical, organizational, and documentation skills.

• Strong customer orientation and the ability to juggle competing priorities in a fast-paced environment.

🏝️ Benefits

• Comprehensive health insurance coverage for employees, with options to extend coverage to dependents.

• Paid time off and company holidays, along with additional leave benefits as per policy.

• Flexible work arrangements that support a healthy work-life balance.

• Opportunities for learning and development to foster continuous growth and skill enhancement.

• Employee wellness initiatives and programs aimed at physical and mental well-being.

• Retirement and statutory benefits in accordance with Indian regulations.

• An inclusive and people-first culture that emphasizes collaboration and ownership.

• Opportunities for cross-department training and development.

• Sponsorship for certifications and credentials to encourage ongoing learning.