Manager, Epic Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic guidance, direction, and oversight for OCHIN’s Epic technical platform.

• Lead the Epic technical team responsible for Server Systems and Client Systems.

• Take ownership of the reliability, performance, availability, and lifecycle management of the Epic technical environment.

• Supervise Epic operational database activities, including backups, monitoring, performance, capacity planning, and ensuring high availability.

• Oversee Hyperspace, Hyperspace Web, and the associated Web and Service Servers.

• Guarantee 24x7 operational coverage, incident response, escalation management, and after-hours assistance.

• Establish and enhance monitoring, patching, access controls, configuration baselines, and runbooks.

• Manage incident, problem, and change management processes, including root cause analysis and risk mitigation.

• Collaborate with Epic application owners and cross-functional IT leaders regarding capabilities, priorities, timelines, dependencies, and maintenance.

• Align projects and operational activities with organizational objectives, budgets, and deadlines.

• Track and report service performance metrics while promoting continuous improvement.

• Communicate technical performance, incidents, risks, and planned changes to leadership, stakeholders, and team members.

• Oversee staff onboarding, training, and development.

• Manage vendor relationships, contracts, and budget accountability.

• Provide support for on-site Go Live installations or training as necessary.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field; or an equivalent combination of education and experience.

• 7–10+ years of progressive experience in infrastructure engineering or operations.

• Experience in supporting enterprise application platforms in 24x7 production settings.

• 3–5 years of experience managing a remote team of 10, encompassing performance management, team development, and delivery ownership; required.

• Experience in leading teams responsible for Epic technical infrastructure.

• Familiarity with Epic operational database operations, client and presentation tiers, or web and service servers.

• Experience in supporting high-availability environments, disaster recovery, and business continuity planning and testing.

• Proven track record in establishing and maintaining SLAs, reliability targets, and operational metrics.

• Experience with incident management, root cause analysis, and continuous service enhancement.

• Strong communication skills for both technical and non-technical stakeholders.

• Experience in leading enterprise change management practices.

• Familiarity with ITIL-based change, incident, and problem management processes.

• Experience managing or influencing technology costs, vendor relationships, and/or consumption management.

• Ability to work independently and effectively from a home office.

• Access to high-speed Internet service.

• Ability to maintain focus in a distraction-free workplace.

• Proficiency in reading, speaking, writing, and understanding English.

• Capability to appear on camera for all virtual meetings.

• COVID-19 vaccination or an approved medical/religious exemption.

🏝️ Benefits

• Competitive compensation package.

• Healthy work-life balance.

• Opportunities for professional growth and advancement.

• Remote work from home flexibility.

• Comprehensive benefits package.

• Virtual home-office environment.

• COVID-19 vaccination requirement with a process for medical or religious exemptions.

• Travel support for on-site Go Live installations or training.