Manager, Enterprise Customer Success

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Develop and implement account strategies that enhance retention, satisfaction, and revenue growth across significant customer or partner portfolios.

• Lead, mentor, and cultivate an account management team.

• Establish clear objectives, offer constructive feedback, and foster consultative relationship-management skills.

• Strengthen and expand senior-level relationships with customer and partner stakeholders.

• Serve as a trusted advisor, demonstrating how Zillow solutions align with business goals.

• Collaborate with Sales, Product, Marketing, Operations, and Support to provide a seamless customer experience and address complex account challenges.

• Evaluate account performance, pipeline, and health metrics.

• Identify potential risks, uncover growth opportunities, and suggest data-driven action plans.

• Manage renewal and negotiation processes to secure long-term agreements.

• Standardize and continuously enhance account-management processes, playbooks, and reporting.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related discipline.

• Over 8 years of experience in account management, customer success, or a closely related field, including managing complex customer or partner portfolios.

• At least 2 years of leadership experience in a customer-facing or revenue-generating role.

• Demonstrated success in driving account retention, expansion, and satisfaction within a fast-paced, matrixed environment.

• Experience in leading cross-functional initiatives and managing senior stakeholder relationships.

• An equivalent combination of education and experience may also be considered.

• U.S. employees are eligible to reside in any of the 50 United States, with limited exceptions.

🏝️ Benefits

• Competitive base salary.

• Equity awards based on factors such as experience, performance, and location.

• Remote work from a location of the employee’s choice.

• Equal employment opportunity and an inclusive, innovative work environment.

• Disability or special-need accommodation.