Customer Success Manager I

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Cultivate robust client relationships and serve as the primary point of contact following implementation.

• Comprehend client needs to effectively fulfill business objectives and guarantee client success.

• Function as the reliable partner for designated clients regarding use cases and product capabilities.

• Deliver and articulate ROI throughout the customer journey.

• Track account activities to spot usage patterns, evaluate risks, and determine needs for additional products and support.

• Offer customer insights to ensure clients maximize their use of the platform.

• Encourage adoption by increasing client awareness and utilizing new product features and functionalities.

• Keep thorough records of client interactions, issues, and resolutions through both internal and external communications.

⛳️ Requirements

• Bachelor's Degree or equivalent professional experience.

• Over 2 years of experience in consultative selling or customer success.

• Background in consulting or pre-sales; experience in both is preferred.

• Enthusiasm and willingness to engage with both Business Decision Makers and IT Decision Makers.

• Eagerness to gain a deeper understanding of both business and technology solutions.

• Ambitious and inquisitive; resourceful, intelligent, proactive, and capable of working independently as well as collaboratively within a team.

• Outstanding organizational and planning abilities.

• Strong verbal and written communication skills; adept at conveying business and technical value to all management levels.

• Proficient email/phone etiquette and presentation capabilities.

• Demonstrated success in maintaining and expanding multiple enterprise client relationships.

• Strong interpersonal skills with the ability to collaborate effectively across functions in a team-oriented environment.

🏝️ Benefits

• Benefits commence on DAY ONE for you and your family, featuring health insurance and comprehensive wellness programs that offer generous incentives – WE DARE TO CARE!

• Family building benefits encompass fertility coverage and assistance with adoption/surrogacy.

• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options for supporting volunteer and parental leave.

• 401K matching available.

• Access to educational and training opportunities through company programs.

• Tuition assistance provided.

• Support for student debt relief.