Manager, Enterprise Applications

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main IT/technical authority for Workday HCM and Workday Financials.

• Ensure the effective ingestion of Prism data from Salesforce and other external sources for headcount planning and reporting purposes.

• Assist in the configuration of Workday Financials and manage associated banking, payroll, Concur, and planning integrations.

• Oversee global colleague onboarding automation that connects Workday, Active Directory, and Freshworks.

• Lead platform initiatives and develop product roadmaps based on feedback from stakeholders.

• Maintain relationships with external support vendors, managing hours, queues, and escalations.

• Serve as the primary IT/technical authority for Salesforce while administering Sales Cloud, Data Cloud, and Marketing Cloud Account Engagement.

• Manage Salesforce integrations and supervise Copado DevOps and release management.

• Administer and enhance the Freshworks ITSM platform and its service catalog.

• Oversee Freddy AI and the Teams-based ServiceBot conversational AI.

• Maintain the onboarding/offboarding automation between Workday, Freshworks, and Active Directory.

• Support the routing of client application tickets and collaborate with the Randstad Tier 1/2 service desk.

• Manage Smartsheet administration, license rationalization, and integrations.

• Oversee Evisort for contract lifecycle management and maintain DocuSign as the platform for contract execution.

• Ensure governance, workflows, retention rules, and integrations with Workday and Salesforce for CLM.

• Administer Aha! Labs, Loopio, and other enterprise applications.

• Act as the IT liaison for Marketing, HR, and learning-platform stakeholders.

• Provide strategic guidance and rollout support for enterprise AI initiatives.

• Collaborate with Procurement on vendor pricing, contract terms, and performance oversight.

• Manage public-facing publishing for the File Format Standards project.

• Assist in vendor-related security incident responses and automate client offboarding processes.

• Maintain the data flow for headcount planning between Salesforce and Workday Prism.

• Develop and manage processes for communicating changes in enterprise applications and integrations.

• Lead and mentor a team of four.

• Establish team priorities, assess work quality, offer technical guidance, and escalate complex application challenges.

⛳️ Requirements

• Over 7 years of experience administering and supporting enterprise applications such as Workday, Salesforce, Freshworks, or similar platforms.

• Previous experience with contract lifecycle management platforms is preferred.

• Proven track record in leading and developing a technical support or development team.

• Strong cross-functional stakeholder management skills with HR, Finance, Commercial, and Marketing teams.

• Experience in vendor management, contract negotiation, and renewal processes.

• Familiarity with data architecture, system integration concepts, and API-based application connections.

• Excellent written and verbal communication abilities; capable of translating technical issues for non-technical stakeholders.

• Experience in the Healthcare or Revenue Cycle Management industry is preferred.

• Salesforce Certified Administrator certification is preferred.

• Workday Pro Certification (HCM or Financials) is preferred.

• ITIL Foundation certification is preferred.

• PMP certification is preferred.

🏝️ Benefits

• Annual salary range of $125,000-$150,000.

• Recognized as a Certified Great Place to Work for four consecutive years.