Manager, Enterprise Applications

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Provide leadership, technical direction, and workload distribution among the Enterprise Applications technical team.

• Oversee the support, maintenance, and enhancement of business systems across the enterprise.

• Deliver customer support, plan implementations, manage upgrades, and assist with new business application support.

• Supervise troubleshooting and resolution of system and application challenges involving vendors and clients.

• Guide, mentor, and train staff in industry best practices and technical competencies.

• Address escalated operational issues that require collaboration with various departments.

• Offer project management assistance for multiple IT initiatives.

• Provide technical and customer assistance for insurance business applications, which include ServiceNow, CRMs, agency management systems, marketing tools, collaboration and automation systems, claims systems, and financial systems.

• Manage and execute application rollouts and upgrades in collaboration with vendors, end-users, and IT teams.

• Analyze and define issues encountered in production.

• Identify, manage, and implement improvements and governance for systems and processes.

• Generate and deliver tailored reports and administrative documentation.

• Establish and nurture business relationships with staff and management.

• Work together with technical support staff, administrators, developers, and Enterprise Applications personnel to ensure application readiness and ongoing support.

• Assist in data cleanup efforts for conversion objectives.

• Maintain up-to-date technical knowledge of enterprise applications and their underlying technologies.

• Develop and uphold policies and procedures for application development and maintenance, including lifecycle strategies, testing, implementation, and post-implementation monitoring.

• Perform additional assigned tasks.

⛳️ Requirements

• Bachelor's Degree in computer technology or a comparable combination of education and experience.

• A minimum of ten (10) years of experience in supporting enterprise applications, SaaS applications, business office applications, and the software development lifecycle (SDLC).

• Experience collaborating with teams utilizing Agile methodologies.

• Background in the insurance industry.

• Familiarity with ITSM tools, preferably ServiceNow, and support frameworks.

• Strong expertise in enterprise application support.

• Knowledge of cloud-based applications and SaaS platforms.

• Understanding of data integration tools, APIs, application governance, and change management.

• Project management abilities with the capability to handle multiple projects and systems concurrently.

• Leadership qualities for planning and prioritizing personnel assignments and projects.

• Outstanding analytical and problem-solving aptitude.

• Strong verbal and written communication skills.

• Excellent customer service abilities, including phone etiquette and active listening skills.

• Capacity to thrive in a fast-paced team environment and encourage teamwork.

• Ability to work independently with minimal supervision.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive work environment.