Manager, Donor Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate donor participation and engagement metrics to reactivate donors and enhance their involvement.

• Collaborate with portfolio owners to communicate effectively with donors.

• Perform pipeline analysis and conduct prospect research to discover potential donors and funding partners.

• Craft donor profiles and distribute them to the respective portfolio owners.

• Oversee a portfolio of donors that supports all five regions, including scholarship, “in honor of,” and small-grant initiatives.

• Assist Associate Boards across all five regions and at the national level.

• Work in conjunction with Operations and portfolio owners to ensure donor information, donation tracking, and donor data are accurate.

• Keep donor prospect and campaign data up-to-date in Trello, aligned with CiviCRM.

• Prepare donor correspondence, letters, invoices, reports, pledges, follow-up materials, and other stewardship resources.

• Monitor and share portfolio analytics, donor performance, and other relevant performance metrics.

• Provide staffing assistance for national fundraising events as required.

• Maintain shared Development team assets, including grant attachments and Development files on Drive.

⛳️ Requirements

• Minimum of 3 years of proven experience in nonprofit fundraising.

• Capability to work both independently and as part of a team.

• Strong writing abilities.

• Proficient in building relationships internally and externally.

• Familiarity with Harlem Lacrosse’s collaborative national model.

• Basic understanding of CiviCRM and other donor management systems.

• Fundamental knowledge of Trello and other project management tools.

• Commitment to promoting racial and gender equity.

• Excellent communication, project management, organizational, and prioritization skills.

• Enthusiasm for supporting systematically disenfranchised youth, ideally through mentoring, education, and/or sports-based youth development.

• Bachelor’s degree or equivalent experience is preferred.

• Willingness to work mornings, evenings, and weekends as necessary.

• Ability to undertake local, regional, and, on occasion, overnight team travel.

• Aptitude for effectively collaborating with colleagues across various geographies and time zones.

🏝️ Benefits

• Comprehensive health coverage, encompassing medical, dental, and vision plans.

• Access to One Medical, a 24/7 patient-centered primary care practice staffed by highly qualified, board-certified physicians.

• Online mental health therapy through a 1-year membership to Talkspace.

• Options for flexible spending and health savings accounts.

• 401k plan with matching contributions.

• $500 technology stipend for your home office; whatever you choose to purchase is yours to keep.

• Parental leave policy.

• Flexible PTO policy.

• 10 paid holidays.

• Company-wide winter break during the holiday season.