Manager, DFR Field Operations

📋 Description

• Oversee a team of installers, coordinate resources for projects, monitor progress, enhance workflows, and guarantee that installations are finished on time.

• Establish clear expectations, objectives, and performance metrics while promoting an inclusive and positive team environment.

• Perform performance assessments and evaluations; facilitate training and skill enhancement.

• Engage in the recruitment, onboarding, and training of new team members.

• Foster customer success by building and nurturing strong relationships with Public Safety clients, understanding and proactively addressing their needs and concerns, and ensuring timely service throughout the implementation process.

• Collaborate with engineering and internal teams to establish optimal installation practices, documentation, and hardware ecosystem improvements based on field insights. Advocate for customer needs based on feedback.

• Work with internal teams to resolve hardware and software issues.

• Travel to customer locations under various weather conditions to assemble, troubleshoot, and maintain BRINC hardware and software, ensuring adherence to building codes and safety regulations.

⛳️ Requirements

• Minimum of 5 years in project, operations, or resource management; at least 4 years managing personnel in a dynamic environment.

• Proficient in organizing and managing all facets of travel, including flights, accommodations, ground transportation, and itineraries.

• Working knowledge of electronics, low/high voltage wiring, hardware assembly, and troubleshooting; familiarity with MacOS, Windows, or Linux; basic networking skills.

• Capable of assembling and disassembling products in accordance with installation guidelines and manuals.

• Comfortable and capable of safely working at heights (ladders, rooftops, structures), lifting and carrying heavy items, and operating in various weather conditions.

• Outstanding organizational abilities.

• Self-motivated, collaborative, and an effective communicator; comfortable working independently.

• Demonstrated ability to excel in fast-paced environments, taking initiative and anticipating challenges before they arise.

• Willingness to travel 50% of the time; must live within 1.5 hours of a major airport.

• Must hold a valid US driver's license.

• FAA 107 sUAS Certification.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans for employees and their families.

• 401K plan.

• Maternity and paternity leave.

• Flexible Time Off (Exempt) / Paid time off (Non-Exempt).

• Flexible work environment.

• Orca pass (available for those in Puget Sound).

• Free parking (Seattle office).

• Complimentary snacks, drinks, and espresso (Seattle office).