Manager, Deal Desk

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and sustain trusted relationships with NAMER Sales leaders while providing strategic advice to sellers.

• Create systems for deal prioritization and oversight, taking ownership of the entire deal flow under designated leaders.

• Manage Sales partnerships to construct commercially viable deals by assessing price, volume, and risk trade-offs within Twilio’s financial parameters.

• Direct the design, governance, and enhancement of intricate financial models and pricing structures for high-value, non-standard commercial agreements.

• Function as a player-coach for a team of analysts, overseeing deal flow and managing intricate deal tasks.

• Oversee the complete quote-to-signature process, which includes pricing and financial evaluations, order form preparation, redline assessments, DocuSign completion, and opportunity finalization.

• Work collaboratively with Product Management, Commercial Legal, Billing Operations, Order Management, and Finance teams.

• Shape policy, process, and tooling automation necessities.

⛳️ Requirements

• Bachelor’s or Associate’s Degree along with at least 5 years of experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations, ideally in contracting, procurement, or billing operations; or 7 years of relevant experience without a degree.

• At least 2 years of experience in direct team management.

• Capability to handle or delegate intricate, customized financial analyses.

• Ability to manage or delegate commercial customizations for strategic customer agreements, or an eagerness to learn.

• Commitment to collaborating closely with Account Executives throughout the sales process while delivering outstanding customer service.

• Detail-oriented and meticulously organized, capable of thriving in a fast-paced setting while balancing multiple tasks.

• Exceptional verbal and written communication skills.

• Proficient in understanding and conveying complex written concepts.

• High-integrity character that aligns with Twilio Magic principles.

• Extensive experience with Salesforce, DocuSign, CPQ systems, Conga CLM, MS Office, and/or G Suite is preferred.

🏝️ Benefits

• Competitive pay

• Generous time off

• Ample parental and wellness leave

• Healthcare

• Retirement savings program

• Equity plan eligibility may apply

• Corporate bonus plan eligibility may apply

• Health care insurance

• 401(k) retirement account

• Paid sick time

• Paid personal time off

• Paid parental leave

• Support for employee volunteering and donation initiatives