Manager, Cybersecurity and Infrastructure

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Collaborates with the Oxfam International (OI) InfoSec Team, Affiliates Infrastructure Teams, Local and International Business Units and Staff, Business Applications Manager, Vendors, and Consultants.

• Directs and ensures the stability, security, and scalability of the organization’s IT systems.

• Manages the operation and upkeep of both on-premise and cloud-based infrastructures, which include network devices, servers, and backups.

• Effectively leads the helpdesk team, guaranteeing timely and efficient technical support for staff as stipulated by our service level agreements.

• Oversees security infrastructure, such as firewalls and policies, as well as VPN access, in accordance with global Oxfam security protocols and relevant regulatory requirements.

• Ensures high-quality system performance and addresses issues as they arise.

• Develops, maintains, and continuously enhances IT infrastructure documentation, encompassing network diagrams, system architecture, configuration standards, asset inventories, and operational procedures.

⛳️ Requirements

• BA or BS in Information Technology or Computer Science, or an equivalent combination of experience, education, and training.

• Over 5 years of experience in IT infrastructure and cybersecurity roles, including management of teams or vendors.

• Comprehensive understanding of networking principles, firewalls (e.g., Meraki), endpoint protection, cloud services (O365, Azure), and device management (e.g., Intune).

• Proficient in security operations, including incident response, vulnerability management, and familiarity with SIEM tools.

• Practical experience with ticketing systems (e.g., Jira, Service-Now).

• Working knowledge of AV systems for conference rooms.

• Exceptional interpersonal skills; capable of effective communication in both oral and written forms, as well as during presentations.

• Strong critical thinking and analytical skills with a solution-oriented approach.

• Ability to operate independently while applying strategic thinking with technical expertise.

• Expert-level knowledge in data, information, and security standards, policies, and architecture.

• Proficient in contract/vendor negotiation and relationship management.

• Experience in research, evaluation, and technology strategy proposals.

• Skilled in creating, modifying, and producing Policy and Procedural documentation.

• Demonstrated experience with technology systems implementations and effectively coordinating between IT and business partners.

🏝️ Benefits

• Competitive salary

• Flexible working arrangements

• Professional development opportunities