Manager, Customer Accounts – Club-Dollar-Vet Distribution

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Meet or surpass sales objectives for assigned product lines by nurturing, expanding, and enhancing the current customer base within specified channels.

• Act as a technical authority by offering in-depth product knowledge and problem-solving assistance to customers, ensuring efficient usage and application of products while maintaining up-to-date expertise across all product lines.

• Formulate and implement channel-specific sales strategies that promote sustainable top-line revenue growth.

• Supply actionable market insights to Sales and Marketing teams regarding competitive activities, customer trends, and changing market dynamics.

• Create and execute advanced go-to-market strategies that showcase strong business insight and the capacity to influence and align stakeholders throughout the organization.

• Strategically plan, allocate, and manage trade and promotional resources to achieve measurable results and strong ROI in accordance with the approved business strategy.

• Exhibit exemplary leadership qualities by taking ownership and being accountable for outcomes.

• Foster robust, consultative relationships with customers by asking probing questions to identify opportunities and converting them into actionable business plans.

• Demonstrate expert-level negotiation and relationship-building capabilities to cultivate mutually beneficial partnerships with customers.

• Carry out additional responsibilities assigned to support business goals.

⛳️ Requirements

• Bachelor’s degree in Sales, Management, Business, or a related discipline, or a comparable combination of education and relevant experience.

• 3–5 years of progressive sales experience in the animal health, pet, or related sector.

• A minimum of 1 year of headquarters (HQ) experience supporting key Club, Dollar, and Vet Distribution customers is preferred.

• Familiarity with the omnichannel sales environment, with the capability to drive demand through digital and eCommerce platforms.

• Highly developed customer service abilities with a proven track record of establishing, maintaining, and enhancing strong client relationships.

• Results-driven self-starter with a solutions-oriented approach and the ability to work independently.

• Outstanding verbal and written communication skills, including storytelling and executive-level presentation proficiency.

• Proven ability to prioritize, plan, and organize daily, weekly, and monthly territory activities, including travel considerations.

• Strong knowledge of Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.

• Willingness and readiness to travel extensively, with expected travel ranging from 25% to 70%.

🏝️ Benefits

• Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, along with a 401(k) plan.

• Competitive base salary complemented by performance-based bonus opportunities.

• Comprehensive benefits package that includes Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance.

• Generous paid time off, paid holidays, and parental leave.

• Fitness and tuition reimbursement programs.