Manager, Clinical Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Directly oversee, mentor, recruit, onboard, and cultivate the non-clinician care team.

• Establish performance benchmarks, quality measures, and productivity goals.

• Foster a positive, accountable, and high-performance remote team culture while acting as the main escalation point during operational hours.

• Manage clinician scheduling and coverage planning for a 24/7/365 operation.

• Administer PTO, shift swaps, coverage gaps, real-time staffing decisions, and surge coverage.

• Take responsibility for real-time patient queue management across various visit types to ensure SLAs are met.

• Enhance throughput by minimizing wait times, optimizing case distribution, and eliminating backlogs.

• Identify obstacles and implement process and AI-driven enhancements.

• Advocate for the responsible integration of AI tools into operational and care team workflows.

• Collaborate with Product, Engineering, and Data Science teams on tooling and automation initiatives.

• Develop, track, and report on clinic operations KPIs.

• Staff according to demand within budget constraints and manage labor and operational expenses effectively.

• Work alongside the Medical Director, clinical leadership, Business Operations, People Operations, and Provider Operations.

• Assist with credentialing/licensing, timely starts, and thorough onboarding processes.

• Cultivate relationships with clinicians to enhance satisfaction and retention.

⛳️ Requirements

• A Bachelor’s degree is required.

• 5-7 years of experience in clinical or healthcare operations, including direct management of daily clinic or medical group operations.

• A minimum of 3 years of leadership experience supervising non-clinician staff.

• Proven ownership of clinician scheduling/coverage and/or real-time queue and throughput management.

• A successful history of enhancing operational KPIs such as SLA attainment, throughput, and utilization.

• Comfort and enthusiasm for working within AI-driven workflows.

• Proven ability to utilize AI tools to boost personal and team efficiency.

• Willingness to operate in a 24/7/365 care delivery environment, including outside conventional business hours as necessary.

• Demonstrated success in leading a fully remote team and collaborating across functions.

• A Master’s degree in healthcare administration, business, or a related field is preferred.

• Experience in telehealth, virtual care, or digital health is preferred.

• Background in high-growth, rapidly scaling organizations is preferred.

• Familiarity with workforce management and scheduling tools is preferred.

• Hands-on experience with deploying AI tools or automation to enhance operational workflows is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Flexible spending accounts.

• Generous and adaptable Paid Time Off (PTO) policy.

• Floating holidays.

• Parental leave.

• 401k plan with employer matching.

• 100% remote — work from home.