Manager, Client Onboarding – Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and cultivate a team of over 5 Onboarding Specialists, fostering accountability and a high level of client service.

• Take ownership of the complete implementation strategy and lifecycle—from project planning frameworks to successful go-live execution.

• Act as the escalation point and primary liaison between veterinary clinics and internal teams, ensuring a smooth and consultative onboarding experience.

• Establish team-wide project objectives, success metrics, and delivery standards that align with client requirements and business goals.

• Assist clinics in navigating complex migrations of existing workflows onto a new platform, offering both strategic guidance and hands-on support as necessary.

• Develop, enhance, and scale project management processes, templates, and tools utilized by the team.

• Supervise training delivery and aid your team in resolving configuration issues, data imports, and integrations.

• Maintain transparent, executive-level communication with internal stakeholders and client leadership to ensure alignment and clarity.

• Collaborate with Product and Engineering to shape the implementation workflow and advocate for the needs of clients and your team.

⛳️ Requirements

• Bachelor's degree or equivalent practical experience is required.

• Over 4 years of experience managing complex software implementation projects, ideally in a SaaS or tech-enabled services setting, with a minimum of 2 years in a leadership role.

• Demonstrated ability to lead and nurture high-performing teams in a dynamic environment.

• Strong organizational skills with the capacity to manage team workloads across multiple simultaneous client projects.

• Outstanding written and verbal communication skills for engaging with both technical and non-technical audiences, including executive stakeholders.

• Proficient in project management tools and experienced in developing scalable processes, timelines, and reporting frameworks.

• Experience in working with clinics, healthcare providers, or other medical environments is advantageous but not mandatory.

• Willingness to travel to client sites as needed (up to 10–15%).

🏝️ Benefits

• 100% remote work option within the USA.

• Comprehensive Medical, Dental, and Vision Insurance.

• Automatic 401k contributions.

• Employee referral program.

• Home office setup support.

• Bi-annual company retreats.

• Flexible vacation policy.

• Equity options.

• Monthly team events.