Manager, Billing & Accounts Receivable

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of complete billing and invoicing processes for a high-volume SMB dental practice clientele, including recurring subscription billing and usage-based fees.

• Supervise collections workflows, ensuring timely follow-ups, account resolutions, and adherence to billing and collection protocols.

• Monitor the aging of SMB accounts receivable, identify at-risk accounts, and work to decrease DSO and delinquency rates.

• Collaborate with Customer Success and Support teams to address billing disputes and payment issues.

• Accurately execute SMB promotions and discounts within the billing system.

• Manage billing and collections for Enterprise and DSO accounts, which involve complex, contract-specific invoicing.

• Handle relationships with high-value customers, resolving disputes and negotiating payment plans as necessary.

• Work alongside Legal and Sales to address contract terms that impact billing and collectability.

• Act as the escalation point for Enterprise receivables that are at risk.

• Design and implement billing/AR systems, policies, controls, tools, automation, credit policies, write-off procedures, and reporting mechanisms.

• Develop aging, DSO, cash forecasting, and collections effectiveness reports for board and leadership review.

• Oversee and expand the Billing/AR team.

• Identify and incorporate AI and automation solutions for dunning, reconciliation, dispute triage, collections outreach, aging analysis, reporting, and payment risk assessment.

• Collaborate with RevOps and Data teams to pilot AI-driven billing and collections workflows.

⛳️ Requirements

• Minimum of 5 years in billing, accounts receivable, or collections, with significant experience in a startup or high-growth environment.

• Proven track record of building AR/billing processes and systems from the ground up.

• Experience in managing high-volume SMB/subscription billing as well as complex Enterprise/contract-driven billing, or strong expertise in one area with the ability to adapt to the other.

• Strong sense of urgency and comfort working with incomplete tools.

• Proficient Excel/spreadsheet skills.

• Familiarity with modern billing, invoicing, or ERP systems such as NetSuite, Stripe Billing, Zuora, QuickBooks, or similar platforms.

• Excellent judgment in customer collections and escalation matters.

• Clear and professional written and verbal communication skills for both internal stakeholders and customer-facing collections dialogues.

• Demonstrated curiosity and proactivity in utilizing AI to solve business challenges and minimize manual workload.

• Capability to translate deal terms, discounts, and promotions into precise billing setups while identifying potential revenue leakage risks.

• Experience in healthcare, dental, or other regulated industries with multi-location or DSO-style customer structures is a plus.

• Experience collaborating with Legal on contract terms that influence billing and collectability is advantageous.

• Previous experience in people management or leading a team is a plus.

🏝️ Benefits

• Competitive compensation and benefits package.

• Continuous training and development opportunities.

• Flexible, unaccrued PTO.

• Opportunity for remote work.