Manager, Agency & Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete relationship with external Retail Media agencies, encompassing scope, operational processes, and accountability.

• Establish routines with the Retail Media agency to ensure excellence in Budget Management aligned with overall performance.

• Guarantee alignment of priorities, timelines, project delivery, and performance expectations with the Retail Media agency.

• Develop and implement a standardized Retail Media operational model across internal Kraft Heinz teams to enhance cross-functional collaboration (i.e., Marketing, Sales, eCommerce, Finance).

• Create scalable processes for budgeting, reporting, billing, campaign workflows, and measurement to minimize fragmentation and expedite time to market.

• Collaborate with Business Units and eCommerce to translate business priorities into effective Retail Media strategies.

• Synthesize complex media strategies and performance data into clear, actionable insights tailored for diverse audiences, including senior leadership.

• Deliver regular updates to leadership and key stakeholders regarding retail media performance, capabilities, insights, and future opportunities.

• Contribute to the development of the long-term retail media capability roadmap, including tools/technology, talent, processes, measurement, and partnerships.

⛳️ Requirements

• Over 5 years of experience in Retail Media, Commerce/eCommerce, Shopper Marketing, and/or Digital Media.

• Hands-on experience managing media agencies or retail media partners, including setting scope, defining KPIs, and managing performance.

• In-depth understanding of media operations, including budgeting, reporting, billing, and governance.

• Demonstrated ability to align multiple stakeholders with competing priorities through influence and structured methodologies.

• Capacity to identify and implement new operational methods that inform broader structures and processes.

• Strategic thinking combined with execution skills to connect media initiatives to business objectives (sales, market share, growth).

• Experience with Retail Media Networks (e.g., Walmart Connect, Amazon Advertising, Kroger Precision Marketing, etc.).

• Preferred background in media strategy and buying within retail or digital media environments.

🏝️ Benefits

• Comprehensive healthcare coverage for employees and their eligible dependents through affordable options.

• Retirement protection and savings plans tailored to meet the needs of you and your family.

• Wellbeing events, resources, and learning opportunities designed to promote a balanced lifestyle encompassing physical, social, emotional, and financial well-being for employees and their families.

• Physical benefits include Medical, Prescription Drug, Dental, Vision, and Screenings/Assessments.

• Social benefits consist of Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, and Training.

• Emotional support through Employee Assistance Programs, Wellbeing Programs, and Family Support Programs.

• Financial benefits include 401k plans, Life Insurance, Accidental Death & Dismemberment coverage, and Disability Insurance.