Managed Data Services Lead – Enterprise Account

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete oversight of the client's monthly and/or quarterly data submission cycle, guaranteeing that all third-party data providers are progressing accurately and punctually.

• Lead and manage a team responsible for the daily tracking of submissions, outreach to providers, and management of workflows.

• Establish and supervise a structured internal review process for data exceptions, ensuring that issues are thoroughly evaluated and resolved before they reach the client.

• Drive the resolution of data quality issues across various real estate financial data types, including Trial Balances, General Ledgers, loan data, aging schedules, and property-level reporting.

• Act as the final internal decision-maker on escalations, ensuring that the client receives only well-documented and thoroughly vetted issues.

• Oversee source-specific data mapping for providers submitting raw financial data, as well as raw data intake and mapping to client systems, ensuring field-level accuracy and continuity as source systems evolve.

• Collaborate with internal technical teams to uphold data integrity across all provider submissions on the Cherre platform.

• Manage the assignment, configuration, and ongoing governance of standardized reporting templates across a diverse provider base and asset class portfolio.

• Maintain and enhance business rule validation logic, proactively identifying gaps and promoting improvements in data quality standards.

• Serve as the senior escalation point for third-party data providers, including property managers, fund administrators, and asset managers.

• Build and sustain strong provider relationships, ensuring a high-quality and responsive support experience through a well-managed team.

• Advocate for a technology-driven approach to service delivery, utilizing the Cherre platform and agentic AI tools to continuously enhance efficiency and provider experience.

• Oversee the enterprise account Information Provider Standard Operating Procedures, ensuring that documentation is current, comprehensive, and scalable.

• Manage enterprise account performance reporting, providing actionable insights on submission health, data quality trends, and operational performance to client stakeholders.

• Maintain governance standards for user access, escalation tracking, and data quality logging in alignment with enterprise account requirements.

⛳️ Requirements

• 6-10 years of experience in real estate data management, financial reporting operations, or managed services delivery.

• Strong foundation in property-level financial data, including General Ledger structures, Trial Balances, loan data, rent rolls, operating statements, and variance analysis.

• Proven experience in managing and developing teams in a structured, high-volume data operations environment with multiple concurrent stakeholders.

• Demonstrated ability to act as a senior client-facing representative, managing escalations and delivering executive-level reporting to sophisticated institutional audiences.

• Practical experience interfacing with property managers, asset managers, and fund administrators as data providers.

• Familiarity with data submission platforms, ticketing systems, and SLA-driven service delivery.

• Exceptional written and verbal communication skills, with the capability to translate complex data issues into clear, actionable summaries for both technical and non-technical audiences.

• Demonstrated interest in and comfort with technology-forward approaches, including automation and AI-assisted workflows.

🏝️ Benefits

• Competitive Base Salary: Enjoy a salary range of $125,000-150,000/year, based on experience and performance.

• Attractive Healthcare Plans: Access comprehensive health, dental, and vision insurance plans to ensure you and your family stay healthy and well-supported.

• Paid Parental Leave: We offer generous paid parental leave to help you balance family and work commitments during those important early days.

• Unlimited PTO: Recharge and maintain work-life balance with our unlimited PTO policy, allowing you the flexibility to take time off as needed.