Maintenance Renewal Representative

This is a fully remote position, open to applicants in Maine, +1 more state.

📋 Description

• Propel revenue enhancement by boosting subscription sales and renewing maintenance agreements.

• Oversee the contract renewal process, which includes preparing renewal quotes.

• Interact with customers to resolve queries and address any objections.

• Ensure timely renewals are secured.

• Work alongside cross-functional teams to deliver a cohesive customer experience.

⛳️ Requirements

• A bachelor’s degree in business, marketing, or a comparable field, or equivalent professional experience.

• 3 to 5 years of inside sales experience, ideally in a subscription-based or SaaS setting.

• Demonstrated success in driving revenue growth and enhancing customer retention.

• Familiarity with CRM tools like Salesforce and sales enablement platforms.

• Proficient in Microsoft 365 applications (Excel, Word, PowerPoint).

• Knowledge of collaboration tools such as Teams or Asana.

• Experience with BI tools (Tableau, PowerBI) and AI-driven sales tools for insights and decision-making.

• Excellent communication and negotiation skills.

• Results-oriented with a focus on customer satisfaction.

• Outstanding organizational and time-management skills.

• Ability to adapt in a fast-paced and dynamic environment.

🏝️ Benefits

• Exceptional customer service.

• Close collaboration with internal teams.

• Opportunities to drive revenue growth and increase subscription sales.