Mainframe VTAM Engineer

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Addresses intricate technical challenges for Truist's Network applications.

• Engages in problem tracking, diagnosis, root-cause analysis, replication, troubleshooting, and resolution for complex issues.

• Proactively responds to issues in a timely manner by receiving and investigating incidents or service tickets.

• Analyzes trends related to technical issues and formulates recommendations for long-term enhancements.

• Records all pertinent end-user interactions and the steps taken to resolve incidents.

• Updates internal customers on the status of issue resolution.

• Utilizes extensive knowledge of application support and best practices.

⛳️ Requirements

• Bachelor's degree and five years of experience in development or application support, or an equivalent combination of education and work experience.

• Comprehensive knowledge of information systems along with the ability to identify, apply, and implement best practices.

• Understanding of critical business processes and competitive strategies related to the IT function.

• Capability to plan and manage projects effectively.

• Proficiency in solving complex problems by applying best practices.

• Ability to guide and mentor less experienced team members.

• Skill in interpreting and communicating complex, challenging, or sensitive information.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life insurance

• Disability

• Accidental death and dismemberment

• Tax-preferred savings accounts

• 401k plan

• Vacation (no less than 10 days)

• Sick days (10 days)

• Paid holidays