LTSS Service Care Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Design, evaluate, and manage comprehensive care activities for members in long-term care.

• Create or assist in crafting tailored service care plans and provide education to members and their families/caregivers regarding available services and benefits.

• Assess member requirements and existing resources, and suggest or facilitate suitable care plans.

• Identify necessary providers, specialists, and community resources for long-term care.

• Liaise between members/families or caregivers and care provider teams to guarantee accessibility of services.

• Offer resource assistance for employment, housing, participant direction, independent living, justice, foster care, and other essential needs.

• Oversee care plans, member conditions, and outcomes while recommending updates based on evolving member needs.

• Collaborate with long-term care healthcare providers and partners to ensure that member needs are addressed.

• Collect, document, and uphold member information and care management activities for regulatory compliance.

• Conduct home and other site visits to evaluate member needs and work together with healthcare providers and partners.

• Provide or facilitate education on procedures, healthcare provider guidelines, service options, referrals, and healthcare benefits.

• Offer leadership insights on opportunities to enhance the quality of care and service delivery.

• Undertake additional duties as assigned and adhere to all policies and standards.

⛳️ Requirements

• Must be a resident of Broward County, Florida.

• Bachelor's degree with 2–4 years of relevant experience; or a bachelor's degree in health, human services, social work, or education with a minimum of one year of relevant experience; or a high school diploma/equivalent with three years of relevant case management experience.

• Relevant case management experience may include working with aged populations, behavioral health issues, physical or developmental disabilities, or individuals with HIV/AIDS.

• Equivalent experience may be accepted based on applicable knowledge, duties, scope, and skills that reflect the position's level.

• Bilingual in Spanish.

• Proficient in technology.

• Exceptional communication and customer service abilities.

• Experience in long-term care.

• Ability to work independently and autonomously.

• Capable of being a team player.

• Familiarity with community-based resources and referral processes.

• Strong problem-solving capabilities.

• Skills in assessment and care planning.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K and stock purchase options.

• Tuition reimbursement program.

• Paid time off plus holidays.

• Flexible work arrangements including remote, hybrid, field, or office schedules.

• Additional incentives may be included in the overall compensation package.

• Equal opportunity employer dedicated to diversity.