Local Support Specialist, Italian

This is a fully remote position, open to applicants in Romania.

📋 Description

• Assist Our Partners: Answer calls, offer initial guidance, and provide regular updates on ongoing cases to our B2B partners in both Italian and English.

• Foster Transparency & Customer Focus: Ensure honest and clear communication that underscores our dedication to exceptional partner satisfaction.

• Manage Tickets & Escalations: Oversee incoming tickets, follow up on escalated cases, and proactively work towards resolutions and preventative measures.

• Oversee Bookings: Address booking modifications and relocations with a keen eye for detail and a sense of urgency.

• Collaborate with the Team: Actively engage and coordinate with other departments to guarantee seamless workflows and outstanding service delivery.

• Set Expectations: Balance the needs and expectations of partners and account managers to achieve satisfying results.

• Document Details: Precisely record all work and partner interactions in our CRM system.

⛳️ Requirements

• Language Proficiency: Advanced fluency in both Italian and English is required – you must be able to speak and write proficiently. Knowledge of Spanish, Greek, Romanian, Serbian, or other languages is a plus!

• Relevant Experience: Background in travel, concierge agencies, TMCs, DMCs, or tour operators is highly advantageous!

• Proactive Attitude: You don’t just address issues – you prevent them. You foresee partner needs and take initiative.

• Composure Under Pressure: Capable of managing multiple tasks, stressful situations, and urgent matters with professionalism and poise.

• Compassionate Communicator: You comprehend and empathize with customer issues while striving for the best solution.

• Quick Adaptability: Swift in learning new tools, systems, and processes with a results-driven approach.

🏝️ Benefits

• Remote Work: Enjoy the flexibility of working from home!

• Salary: Competitive base salary plus monthly bonuses.

• Dynamic Team: Join a youthful and vibrant group of specialists.

• Growth Opportunities: Engage with interesting and ambitious tasks that will enhance your professional capabilities.

• Learning & Development: We encourage your growth through seminars, training sessions, and conferences.

• Perks: Benefit from corporate discounts on hotels and other services.