Loan Processing Supervisor

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the overall pipeline and metrics for the team, ensuring that workloads are adjusted as necessary.

• Deliver training, guidance, and coaching to Processors to resolve and clarify issues related to procedures, requirements, products, systems, and necessary documentation.

• Organize and manage daily workflow requirements while facilitating communication between the Funding and Underwriting departments.

• Review files to confirm the completeness of applications and all necessary supporting documentation.

• Initiate requests for documentation such as appraisals, employment verifications, preliminary title reports, etc.

• Assess ratios and determine program applicability.

• Ensure that the status, issues, or additional requirements for loan processing are communicated; request and provide updates on loans to Processors, borrowers, agents, and Loan Officers to gather information needed to finalize incomplete loan packages.

• Ensure that Processors meet productivity targets and customer service standards.

• Conduct both initial and ongoing training for Processors and relay updates on industry and company changes.

• Adhere to all relevant compliance regulations.

• Escalate issues as necessary and follow up to guarantee prompt resolution.

• Participate in and provide recommendations concerning staff changes, interviews, new hire selections, internal promotions, performance evaluations, recognition, employee relations issues, and disciplinary actions.

• Examine loan applications and documentation to ensure precision, completeness, and compliance with Company standards, federal and agency regulations, as well as any applicable state or local regulations and ordinances.

• Keep informed about federal and state regulations, policies, and industry trends.

• Verify the accuracy of system inputs.

• Process overflow loans.

• Carry out other assigned duties.

⛳️ Requirements

• A high school diploma or equivalent is required; college coursework or technical training in Business, Finance/Accounting, Legal, or a related field is preferred.

• A minimum of five years of total work experience is required, including progressively responsible roles in loan processing (Conventional, FHA, Bond, USDA loans, as well as FHA and VA new-construction documentation and approvals for condominium projects).

• Two or more years of prior supervisory experience are necessary.

• Ability to cultivate strong relationships with loan officers, production, underwriting, closing, and other internal and external partners.

• Exceptional customer service, interpersonal, verbal, and written communication skills.

• Expert-level knowledge of federal, state, and regulatory requirements/guidelines pertinent to consumer mortgage lending and internal processes and controls.

• Expert-level understanding of valid documentation related to processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.).

• Sound judgment and critical thinking ability, including evaluating facts and data to draw conclusions and assess the downstream impacts of decisions and associated risks.

• Capability to prioritize multiple tasks for oneself and others in a deadline-driven environment, displaying a strong sense of urgency and responsiveness.

• Ability to be patient and train less experienced team members, responding to inquiries and building their capabilities.

• Intermediate math skills are required.

• Strong attention to detail and highly organized.

• Prior experience with internal data entry systems, as well as proficiency in Microsoft Word, Excel, and PDF/Document Retention programs.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life insurance

• AD&D

• LTD

• 401(k) with employer match