Loan Processing Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the Loan Processing team to optimize performance by ensuring loans progress smoothly through the pipeline while upholding the highest levels of accuracy, compliance, and customer service.

• Enhance operational scalability and efficiency by identifying process improvement opportunities, utilizing technology, and implementing AI-assisted workflows to minimize manual tasks and boost productivity.

• Cultivate and mentor a high-achieving team that values accountability, innovation, and continuous improvement, aligning with Dominion's long-term growth goals.

• Guarantee the production of complete and accurate loans.

• Oversee a team of up to 8 Loan Processors.

• Ensure the integrity of loan documents is preserved throughout the loan processing cycle.

• Confirm that all loan files meet the compliance standards of Dominion Financial Services LLC.

• Address and resolve any escalated issues that arise within your team.

• Keep your team updated on any changes in guidelines or procedures.

• Develop a thorough understanding of all procedures and actively participate as a “hands-on” manager within your team.

• Drive and ensure the achievement of staff performance goals.

• Assist senior management in formulating and executing strategic plans.

• Help guide the loan processing activities to meet established targets and objectives.

• Manage daily production reports and staff workload, making adjustments to assignments to accommodate varying workloads.

• Continuously seek opportunities to enhance workflows, boost efficiency, and improve the borrower experience.

• Employ company-provided AI technologies, including Claude with unlimited token access, as an integral part of daily responsibilities to enhance efficiency, automate administrative tasks, improve communication, support decision-making, and perpetually optimize business processes.

• Contribute innovative ideas to help the team scale effectively while maintaining high service standards and effective risk management.

• Aid in the training and development of team members.

⛳️ Requirements

• A minimum of 7 years of experience in Loan Processing.

• At least 5 years of management experience.

• Previous experience in processing DSCR Loans.

• Advanced proficiency in Microsoft Office.

• Prior experience with Salesforce is advantageous.

• Experience in hard money lending is a plus.

• Strong analytical thinking skills, including the ability to summarize information and identify key elements, patterns, results, and relationships.

• Exceptional verbal and written communication skills.

• Technologically adept with a quick learning ability for new systems.

• Experience with AI tools is a plus.

• Excellent organizational, planning, and time management abilities.

• Advanced critical thinking and problem-solving capabilities.

• Proficient in interpreting, applying, and explaining written and oral regulations and instructions.

• Candidates must be self-motivated and proactive.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan.

• 401(k) matching.

• Paid time off.

• Company-sponsored outings and social events.

• Virtual events.

• Opportunities for professional development and AI training.

• Access to cutting-edge AI tools, including Claude.

• Company-wide competitions and raffles.

• Personal Financial Workshops.