Loan Operations Quality Control Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Performs quality assurance evaluations on finalized loan transactions.

• Assesses loan documentation to verify that the loan data entered into the system is accurate and adheres to bank policies, ensuring all loans are correctly booked.

• Ensures prompt escalation of any operational risks or customer impacts to the appropriate manager, facilitating timely corrections to minimize customer impact.

• Reviews loans with escrow for precision, ensuring that the setup in the operating system is accurate and that all escrows are arranged as detailed in the escrow disclosure.

• Timely reports deficiencies to management, logs errors for tracking purposes, and confirms that corrections have been implemented.

• Understands and verifies that the bank coding for swap loans, participations, and syndications is accurate.

• Conducts root cause analysis by identifying process weaknesses and communicates findings to management.

• Provides updates in regular meetings with Loan Operations, Risk Controls, Compliance, etc.

• Engages with the immediate supervisor and team members regarding loan documentation or procedures when questions or concerns arise.

• Delivers necessary training for other Loan Operations staff members as assigned.

• Ensures that the Bank's internal and external customers receive a satisfactory level of service and that all inquiries or concerns are addressed.

• Strictly follows Bank Secrecy Act requirements and applies organizational policies and procedures in all tasks.

• Complies with all regulatory laws and adheres to compliance policies and regulations.

• Completes all assigned regulatory compliance training courses.

⛳️ Requirements

• 5 to 7 years of experience in bank loan operations, commercial booking, commercial loan administration, or a related field.

• Intermediate to advanced computer skills and proficiency in Microsoft Office Suite products.

• In-depth knowledge of standard and non-standard loan products.

• Comprehensive understanding of loan compliance policies.

• Familiarity with loan documentation and loan processing is advantageous.

• Ability to efficiently manage and organize a high volume of transactions with appropriate prioritization.

• Experience in training and presentations is a plus.

• High school diploma or GED is required.

• Bachelor’s degree or an equivalent combination of education and experience is preferred.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Life Insurance provided at no additional cost to employees.

• Accidental Death & Dismemberment Coverage.

• Long-Term Disability Coverage.

• Paid Sick and Vacation Leave.

• 11 Holidays.

• Volunteer/Service Day.

• Employee Stock Purchase Plan.

• 401(k) Retirement Plan.

• Ameris Bank matches 50% of your first 8% of contributions to the plan.

• Flexible Spending Accounts.

• Health Savings Account.

• Health Reimbursement Arrangement.

• Supplemental Life & Other Insurance Plans.

• Identity Theft Protection.

• Pet Insurance.

• Legal Insurance.

• Employee Assistance Program.

• Employee Advocacy Program.

• Tickets at Work (Entertainment discounts for Ameris Bank Employees).

• AT&T Employee Discount.

• Wellness Discounts for Medical Premiums and Other Rewards.

• Employee Referral Incentive.

• Education Assistance.

• Employee Resource Groups.