List Services Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with both internal and external stakeholders to establish timing, volume, segmentation, and testing requirements for direct mail, digital, telemarketing, special events, and peer-to-peer campaigns.

• Generate campaign data files, conduct quality checks, and produce segment counts for stakeholder validation.

• Create campaign source codes and ensure that final files are accurately flagged in the CRM for tracking reporting and contact history.

• Provide additional data production assistance for co-op list fulfillment, modeling, and associated needs.

• Aid in the development of process documentation for data file production.

• Work collaboratively with stakeholders to maintain the CRM in alignment with fundraising requirements, including source code setup, monitoring, and maintenance.

• Diagnose data issues and collaborate with internal partners for timely resolution.

• Help manage a report library that facilitates access to historical and current reports, tests, and results.

• Contribute to the creation of how-to documentation for standard list request procedures throughout the Covenant House federation.

• Execute routine reports and data extracts for programs and campaigns as required.

• Act as a subject matter expert on CRM data and reporting for fundraising teams and vendors, providing best-practice guidance and exports as necessary.

• Assist in data operations by adhering to established standards, policies, and procedures, while escalating necessary updates to team leaders.

• Safeguard donor and client information by upholding confidentiality.

• Provide ad hoc data imports and exports as required.

⛳️ Requirements

• A minimum of 3 years of experience in direct marketing data file production, with at least 2 years in digital direct marketing.

• Proficiency in data file production processes including hygiene, merge/purge, segmentation, test splits, and related activities, ideally in a marketing context with offline channel exposure.

• Demonstrated experience in data conversion, manipulation, cleaning, standardization, and reporting.

• Familiarity with nonprofit CRMs and fundraising concepts, preferably with experience in EveryAction.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and advancement.

• A collaborative and inclusive work environment.