Licensed Insurance Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a significant volume of incoming calls each day from policyholders and clients.

• Offer direction and assistance for various insurance requirements.

• Address inquiries concerning policies, billing, endorsements, and claims.

• Process and issue insurance documents such as policies, certificates, endorsements, and cancellations.

• Investigate and rectify premium discrepancies, system issues, and processing errors.

• Operate multiple systems and software platforms concurrently.

• Collaborate with internal teams and external clients to guarantee smooth service delivery.

⛳️ Requirements

• A valid Property and Casualty Insurance Producer/General or Personal Lines License is mandatory.

• At least 2 years of experience in a customer service or call center position within the insurance sector.

• Capability to handle high call volumes while upholding quality and professionalism.

• Strong multitasking abilities.

• Capacity to work autonomously with minimal oversight.

• High proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.

• Quick adaptability to learn and navigate new systems.

• Exceptional verbal and written communication skills.

🏝️ Benefits

• Competitive salary along with a comprehensive benefits package.

• Continuous training and professional development opportunities.

• Potential for career advancement.

• A collaborative and supportive team atmosphere.