Level 2 Technical Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Diagnose and resolve level 2 issues, including database, server, and network failures.

• Monitor systems and servers to ensure optimal availability and performance.

• Document support activities in ticketing systems accurately.

• Collaborate with fellow IT team members to resolve incidents and implement enhancements.

• Conduct preventive maintenance and updates as necessary.

⛳️ Requirements

• Hands-on experience working as a Level 2 Technical Support Analyst, with the ability to resolve tickets independently.

• Capability to independently create, analyze, and execute SQL queries.

• Proactive approach with the ability to foresee potential issues.

• Excellent communication skills, emphasizing empathy and clarity in customer interactions.

• Strong analytical and problem-solving abilities.

• Team-oriented mindset and collaborative spirit.

• Proficient knowledge of Excel.

• Solid background in SQL.

• Willingness to work weekend shifts from 09:00 to 22:00, either Saturday or Sunday as scheduled.

• Proficiency in English.

• Experience in the mining sector or familiarity with mining is considered an advantage.

• A degree in Engineering, Systems Analysis, or a Technical degree in Mining is a plus.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Career development plan.

• Profit-sharing (PLR).

• Life insurance.

• Food allowance.

• Meal voucher.

• Flexible schedule.

• Day off.

• Commuter benefit (Total Pass).

• Employee referral program.

• Onboarding kit.