Level 1 Help Desk Technician

This is a fully remote position, open to applicants in Philippines, +5 more states.

📋 Description

• Deliver first-level technical assistance for hardware, software, and account-related inquiries.

• Diagnose and resolve issues related to Windows, macOS, printers, Microsoft 365, VPN, and network connectivity.

• Oversee user accounts, including password resets, MFA support, and onboarding/offboarding processes.

• Refer complex technical issues to senior IT personnel when required.

• Accurately document tickets, troubleshooting procedures, and solutions.

• Assist with workstation configuration, device imaging, inventory management, and equipment rollout.

• Provide support for remote employees utilizing remote access and support tools.

• Stay informed about HIPAA and security best practices when managing systems and user information.

• Deliver outstanding customer service while maintaining professionalism in high-pressure situations.

• Aid in enhancing onboarding processes, documentation, and operational efficiency.

• Foster trust with internal teams through reliability and effective communication.

• Positively contribute to company culture and team collaboration.

⛳️ Requirements

• 1–3 years of relevant experience in IT help desk or technical support roles.

• Proficiency in supporting Microsoft 365 environments.

• Familiarity with troubleshooting Windows and macOS.

• Basic knowledge of networking principles, VPNs, printers, and endpoint devices.

• Excellent communication and organizational abilities.

• Capacity to prioritize tasks and handle multiple requests at once.

• Experience with ticketing systems and remote support tools is preferred.

• Background in healthcare or medical billing settings is preferred.

• Familiarity with HIPAA-compliant environments is preferred.

• Experience with Microsoft Entra ID, Intune, Huntress, ScreenConnect, or similar platforms is preferred.

• CompTIA A+, Network+, or equivalent certifications are preferred.

🏝️ Benefits

• Flexible work-from-home options.

• Support for continuing education, including encouragement and funding.

• Charitable donation matching program.

• Remote happy hours for team bonding.

• Book club for personal development.

• Fun team-building activities.

• A supportive work environment that prioritizes people and culture.