Legal Customer Service Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee a high-volume of client interactions within a well-organized call center setting.

• Utilize Salesforce CRM software to address clients’ inquiries via telephone.

• Collaborate with collections agencies by phone to secure settlement documentation.

• Evaluate documents received from clients and collections agencies to ensure they align with established criteria.

• Input documents into the firm’s system.

• Execute various ad hoc tasks as required.

• Provide administrative assistance to the firm’s attorneys.

• Work Monday through Friday, from 11:00 AM to 8:00 PM EST after the training period, with no weekend shifts.

⛳️ Requirements

• At least 1–2 years of experience in office support.

• Exceptional organizational and time-management abilities.

• Proficient in computer skills and capable of learning the firm’s case management software.

• Adherence to the highest ethical standards and professional integrity.

• Strong interpersonal skills with effective communication capabilities with clients, staff, and external parties.

• Candidates must be located in the EST time zone.

• Authorization to work in the United States, confirmed through E-Verify.

• Proficiency in Spanish is advantageous.

• Experience with Salesforce is a benefit.

🏝️ Benefits

• Competitive compensation aligned with expertise and prior experience.

• Comprehensive training and guidance provided.

• Medical, dental, and vision benefits available.

• 401K benefits with employer matching contributions.

• Paid Time Off (PTO) offered.

• Pre-tax transit benefits included.

• Join an amazing team of intelligent and supportive individuals!