Legal Coordinator

This is a fully remote position, open to applicants in Alabama, +20 more states.

📋 Description

• Advocate for First Legal’s service philosophy by consistently fulfilling our promises: “File Thru Trial!” and “Consider It Done.”

• Act as a trusted advisor and primary contact for designated clients, fostering strong relationships that enhance loyalty, retention, and revenue growth.

• Achieve or surpass predefined sales and account development objectives through proactive client engagement and the discovery of new business opportunities.

• Anticipate client needs and address concerns swiftly and professionally through effective communication, problem-solving, and conflict resolution.

• Collaborate closely with operations and cross-functional teams to ensure flawless execution of services and outstanding client outcomes.

• Provide a platinum-level customer experience by continually identifying opportunities to enhance processes, service delivery, and client satisfaction.

• Offer timely and precise updates on order status, proactively managing client expectations throughout the completion of all requests.

• Conduct professional presentations, training sessions, and service reviews in person, via telephone, or through virtual platforms.

• Maintain accurate records of clients, accounts, and activities within the Customer Relationship Management system.

• Prepare, organize, and uphold all necessary reports, records, and documentation in alignment with company standards and procedures.

• Remain updated on industry trends, new technologies, company services, and best practices to serve as a knowledgeable resource for clients and colleagues.

• Build and sustain strong working relationships across departments to promote collaboration, operational excellence, and superior client service.

• Protect confidential client and company information while upholding the highest levels of professionalism, integrity, and discretion.

• Represent First Legal with professionalism and excellence, reinforcing the company’s reputation for responsiveness, reliability, and exceptional client service.

⛳️ Requirements

• High school diploma is required; a bachelor’s degree in business management or a related field is preferred.

• A minimum of 2 years’ experience in a fast-paced legal or professional setting is desirable.

• Strong and effective communication skills, both verbal and written.

• Keen attention to detail in all aspects of work and the ability to follow up with clients.

• Capability to deliver a platinum-level customer service experience while effectively maintaining and growing client relationships.

• Proficient in utilizing Conflict Resolution skills and adhering to internal escalation protocols to address client issues and concerns.

• Entrepreneurial mindset with a strong ability for critical thinking and a proactive approach to finding better methods of operation.

• Intermediate to advanced proficiency in Microsoft Suite programs including Word, PowerPoint, Excel, and Outlook.

• Advocate for exceptional customer service in providing business solutions to anticipate and fulfill client needs.

• A commitment to excellence with the ability to manage multiple high-priority tasks simultaneously.

• Exceptional multitasking skills for handling concurrent requests and high email volumes.

• Attention to detail to ensure accuracy in filings, client requests, and interdepartmental communications.

• Strong communication skills in both written emails and phone conversations with clients and colleagues.

• Resilience under pressure when addressing urgent client needs, challenging situations, and complex interdepartmental coordination.

• Proactive problem-solving skills to swiftly address issues and maintain workflow continuity.

🏝️ Benefits

• Remote work opportunities

• Medical, Dental, and Vision coverage

• 401k

• Flexible Paid Time Off Policy

• And much more!