Legal Collections Specialist, Client Account Specialist

This is a fully remote position, open to applicants in Colorado, +9 more states.

📋 Description

• Act as the main point of contact for attorneys, legal assistants, and clients concerning accounts receivable and collection issues.

• Respond to collection inquiries accurately and promptly, ensuring swift resolution and client satisfaction.

• Collaborate with internal stakeholders, including management and finance departments, to fulfill collection requirements and reduce financial risks.

• Oversee and manage the receivables portfolios of assigned attorneys, ensuring adherence to firm policies and financial goals.

• Track delinquent accounts and at-risk inventory, providing regular updates and insights to leadership.

• Take proactive measures to manage inventory by addressing aged invoices, credit balances, and outstanding unbilled work.

• Implement client outreach strategies utilizing phone calls, emails, and written communication to resolve overdue accounts.

⛳️ Requirements

• At least 3 years of experience in collections or accounts receivable within a law firm or professional services setting.

• Exceptional verbal and written communication skills, with the ability to effectively interact with clients, attorneys, and internal stakeholders while fostering positive relationships.

• Highly self-motivated individual with a strong sense of accountability and discretion.

• Solid understanding of accounting principles and accounts receivable processes.

• Proven ability to manage multiple tasks efficiently with excellent organizational, problem-solving, and time management abilities.

• Demonstrated interpersonal skills with sound judgment and the capability to handle sensitive client issues.

• Proficient in Microsoft Office applications, including Excel, Word, Outlook, and some experience with accessing and reviewing invoice statuses using various e-billing platforms.

🏝️ Benefits

• Medical and dental coverage

• Life insurance

• Short-term and long-term disability insurance

• Pre-tax flexible spending account for certain medical and dependent care expenses

• An employee assistance program

• Paid Time Off

• Paid holidays

• Participation in a retirement plan program after meeting eligibility requirements