Learning Technology Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer technical assistance to users encountering software-related inquiries or issues within the LMS.

• Consistently update, maintain, and enhance learning systems and tools.

• Assist users, troubleshoot problems, and resolve technical challenges.

• Upload, organize, and manage training materials, courses, and resources within the LMS and other platforms.

• Generate and analyze reports regarding user engagement, course completion rates, and additional key metrics.

• Supervise and maintain data dashboards that track and display essential performance metrics for organizational projects.

• Create technical documentation and articles for a support knowledge base.

• Ensure the LMS complies with organizational standards and training requirements.

• Develop, modify, and deliver training to users on navigating and effectively utilizing the LMS.

• Identify opportunities for system improvements, test new functionalities, and implement updates.

⛳️ Requirements

• Minimum of 3 years' experience with LMS platforms, Smartsheet, and Power BI.

• At least 3 years of experience with Camtasia and Articulate.

• Strong skills in technical troubleshooting.

• Exceptional written and verbal communication abilities.

• Capacity to work independently as well as collaboratively within a team.

• Familiarity with e-learning standards and best practices.

• Knowledge of learning content formats, including SCORM packages, xAPI files, HTML5 content, and other digital learning formats.

• Understanding of contemporary social issues.

• Strong interpersonal skills.

• Experience in identifying customer needs and delivering suitable solutions.

• Proven experience in managing communication with both external and internal stakeholders (customers, product owners, executives, etc.).

• Experience in supporting a diverse range of users with varying levels of technology experience.

• Bachelor's degree in Learning Design, Information Technology, Education, or a related field; or an equivalent combination of education and experience.

• Multimedia or Microlearning Certifications are a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and training.

• Flexible work hours and remote work options.

• Supportive work environment focused on collaboration and innovation.