Learning Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Conduct live virtual onboarding sessions for both new and existing clients, including school transportation teams, administrators, bus drivers, and technology users.

• Customize your presentation based on the audience’s skill levels, objectives, and feedback received.

• Act as the primary contact for onboarding-related inquiries throughout the training duration.

• Oversee the design and implementation of all post-training follow-up communications.

• If necessary, travel to client sites to provide in-person training, with travel time potentially reaching up to 35% of workdays each month.

• Manage customer relationships to facilitate their progression through the onboarding process by scheduling training sessions, following up after meetings, and maintaining regular communication.

• Ensure customers are effectively navigating the onboarding process and that none are overlooked.

• Assess learner engagement and results to continually enhance training methodologies.

• Collaborate with the Program Manager and Customer Success Manager teams to guarantee seamless transitions after the onboarding phase.

• Establish systems for customer knowledge retention to foster a high level of trust and create outstanding experiences.

• Develop a structured sequence of skills essential for users to utilize our core functions and additional features.

• Work alongside the Program Manager - Implementation, Education, and Professional Services, as well as the Customer Success Manager team to refine training content.

• Monitor training effectiveness across accounts and assist in identifying trends or weaknesses in the onboarding process.

• Gradually advance into a leadership position to influence training strategy, tools, and the onboarding experience.

⛳️ Requirements

• Possess 2+ years of experience in a customer-facing training, onboarding, implementation, or PK-12 teaching role.

• Have a background in conducting virtual training, live demonstrations, or classroom settings with professionalism and clarity.

• Exhibit the ability to think quickly: you can modify your teaching approach to align with customer needs and effectively manage various situations.

• Demonstrate exceptional communication skills: you simplify complex concepts for better understanding.

• Be highly organized and able to balance multiple accounts while conducting numerous sessions daily.

• Show a curious mindset: you are eager to experiment, evaluate, and enhance ineffective practices.

• Possess a strong sense of empathy: you meet learners at their current level and guide them toward progress.

• Reflect the approachable nature of our industry, demonstrate a deep passion for education, and flourish in a collaborative, mission-driven environment. Uphold our values.

• Bonus points for:

• Experience in creating differentiated educational systems for diverse learners.

• A proven track record of successful outcomes for learners in a program you have developed.

• A sense of humor - this role can and should be enjoyable.

🏝️ Benefits

• Engage with technology that has a direct impact on student safety and the communities served by schools.

• Be part of a mission-driven team dedicated to shaping the future of school transportation.

• Enjoy the flexibility of remote work within a culture founded on trust, relationships, and collaboration.

• Receive competitive compensation, equity, and benefits.