Learning Operations & Certification Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Supervise the management, governance, and operational execution of certification programs and educational initiatives.

• Act as the main point of contact between internal stakeholders and external certification/accreditation organizations.

• Cultivate relationships with certification providers to ensure effective communication and adherence to program requirements.

• Oversee the coordination of certification renewals, agreements, contracts, and partnership documentation.

• Manage the complete certification administration process, encompassing learner registrations, eligibility verification, certification monitoring, and certificate distribution.

• Keep precise records of learners, certification data, and operational documentation.

• Ensure adherence to certification criteria and internal quality benchmarks.

• Track certification progress and promptly address operational issues as they arise.

• Monitor updates to curricula, changes in certification frameworks, and new learning content releases from certification partners.

• Ensure that training materials and educational assets are up-to-date and aligned with certification standards.

• Collaborate with instructors and delivery teams to ensure readiness for certification initiatives.

• Guarantee that training materials, assessments, and supporting documents meet certification standards.

• Work closely with Learning Operations, Delivery, Customer Success, and Business teams to facilitate program execution.

• Maintain dashboards and reports that detail learner registrations, certifications issued, compliance status, and operational performance.

• Identify opportunities for process improvements and implement best practices to boost operational efficiency.

⛳️ Requirements

• Bachelor's degree in Business Administration, Education, Human Resources, Learning & Development, or a similar field.

• 5–7 years of experience in Learning Operations, Training Operations, Certification Administration, Program Management, or related areas.

• Demonstrated experience in managing operational workflows, documentation, compliance, and stakeholder coordination.

• Strong organizational abilities with exceptional attention to detail.

• Excellent verbal and written communication skills.

• Capability to manage multiple priorities and work autonomously in a fast-paced environment.

• Proficiency in Microsoft Office Suite and reporting tools.

• Background working with certification bodies, accreditation organizations, or professional certification programs.

• Familiarity with Learning Management Systems (LMS) and educational technologies.

• Experience with global learning operations and managing international stakeholders.

• Background in professional training, consulting, education, EdTech, or corporate learning environments.

• Understanding of certification frameworks and accreditation procedures.

🏝️ Benefits

• Equal Employment Opportunity Statement

• Commitment to diversity and inclusion in the workplace