Leader, Talent Acquisition Technology

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Oversee the strategy, implementation, analytics, and frontline support initiatives that empower Phenom to create value across J&C.

• Lead a team dedicated to converting business requirements into effective support, enablement, and operational execution.

• Assist in ensuring users can proficiently adopt and leverage the platform.

• Align platform strategy with daily operational delivery.

• Contribute to establishing the necessary structure, focus, and team environment to maintain a high-quality experience for recruiters and other users.

• Utilize data and feedback to pinpoint opportunities for ongoing enhancement.

⛳️ Requirements

• Minimum of 5 years of experience leading teams in technology operations, systems support, product operations, or a similar field.

• At least 2 years of experience in supporting AI-driven talent technology or enterprise platform solutions within a business context.

• Proven track record in leading adoption, support, or enablement initiatives for essential technology platforms.

• Experience leveraging data, user insights, and operational metrics to enhance service delivery, user satisfaction, or platform efficiency.

• Background in collaborating with cross-functional stakeholder groups to synchronize support models, priorities, and platform results.

• Experience in supporting Talent Acquisition, recruiting operations, HR technology, or similar employee-facing platform environments (preferred).

• Experience managing frontline support or operational teams in dynamic, high-visibility settings (preferred).

• Proven ability to balance strategic planning with practical execution in platform adoption or service delivery tasks (preferred).

• Capacity to develop team capabilities, enhance operational processes, and foster strong partnerships across technical and business stakeholders (preferred).

• Knowledge of platform analytics, change enablement, and user adoption strategies in enterprise settings (preferred).

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with Cisco matching contributions.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness as determined by Cisco.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time off program for exempt employees.

• 80 hours of sick time off provided at hire and each January 1st.

• Optional 10 paid days per full calendar year to volunteer.