Lead Warranty Claims – Governance Manager

📋 Description

• Conduct evaluations and resolutions for customer warranty claims in accordance with Warranty Policy and Standard Work.

• Analyze Customer NU Contract Warranty terms and conditions to assess claim validity.

• Examine technical case resolutions to validate claims and determine appropriate dispositions.

• Implement Lean methodologies to foster a culture of continuous improvement and enhance workstream productivity.

• Develop innovative ideas to maximize customer value and facilitate growth within the GE Gas Power business.

• Spearhead the operationalization of the new warranty governance framework and drive process enhancements.

⛳️ Requirements

• Bachelor’s Degree in Engineering from an accredited institution.

• Minimum of 3 years’ experience in processing warranty claims, including familiarity with contract terms, conditions, and warranty policies.

• At least 3 years of combined experience in the installation, operation, service, or technical support of Power Generation equipment.

• Fundamental understanding of Six Sigma DMAIC, 3 x 5 Why’s, or other Root Cause analysis techniques.

• Basic knowledge of LEAN principles and techniques.

🏝️ Benefits

• Relocation Assistance Provided: No