Lead Warranty Claims – Governance Manager

📋 Description

• Carry out the evaluation and resolution of customer warranty claims in accordance with the Warranty Policy and Standard Work.

• Analyze Customer NU Contract Warranty terms and conditions to ascertain the validity of claims.

• Examine technical case resolutions to validate claims and support their disposition.

• Utilize Lean principles to foster a culture of continuous improvement and enhance workstream productivity.

• Develop innovative strategies to enhance customer value and drive growth for GE Gas Power business.

• Oversee the implementation of the new warranty governance framework and spearhead process improvements.

⛳️ Requirements

• Bachelor’s Degree in Engineering from an accredited institution.

• Minimum of 3 years of experience in processing warranty claims (including contract terms, conditions, and warranty policies).

• Possess a leadership-oriented mindset.

• Highly collaborative, with a proven ability to drive change.

• Capable of identifying customer and business challenges and generating solutions that align with both GE and customer interests.

• At least 3 years of combined experience in the installation, operation, service, or technical support of Power Generation equipment.

• Excellent communication and interpersonal abilities.

• Exhibits a high level of energy in the workplace and motivates others.

• Proven experience working within a matrixed global organization.

• Customer-oriented, with the ability to communicate clearly and concisely in both written and oral forms at the appropriate level.

• Demonstrates a persistent dissatisfaction with the status quo, focusing on continuous improvement.

• Data-driven decision-maker who can act decisively amidst uncertainty.

• Humble, open-minded, collaborative, and committed to continuous learning.

• A passionate team player.

• Proactive thinker, capable of anticipating outcomes and identifying potential challenges.

• Proven track record of establishing trust and credibility with others through effective results.

• Confident in making decisions based on a thorough understanding of product and process risks.

• Challenges conventional thinking and pushes boundaries.

• Basic understanding of Six Sigma DMAIC, 3 x 5 Why’s, or other root cause analysis techniques.

• Basic knowledge of LEAN methodologies.

🏝️ Benefits

• Relocation Assistance Provided: No