Lead Solutions Consultant

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as a vital member of the account team for your designated territory, engaging directly with prospects and clients during sales processes as a trusted advisor to foster confidence and enthusiasm for Sprinklr’s range of products and their integration with customer systems.

• Lead discovery sessions to gain insights into client objectives, challenges, and desired outcomes related to marketing, social media, customer care, and customer experience (CX).

• Identify potential business opportunities within client prospects by researching and comprehending their go-to-market strategies, as well as pinpointing potential solution hypotheses and value drivers for customer experience initiatives within the prospect’s organization.

• Create and present customized solutions utilizing Sprinklr’s platform, highlighting how our technology adds value across the marketing technology stack.

• Conduct workshops, whiteboarding sessions, and proof-of-concept engagements to illustrate the fit of solutions and their strategic impact.

• Collaborate with cross-functional teams (Product, Engineering, Customer Success, and Marketing) to deliver engaging demos, develop solution architectures, and align with positive business outcomes and go-to-market strategies.

• Convert complex platform capabilities into business value tailored for both executive and practitioner audiences.

• Keep abreast of industry trends in marketing technology, social media, contact centers, and customer experience to guide solution strategies and client discussions.

• Work collaboratively with colleagues and seek opportunities for professional growth through mentorship and peer learning within the global presales team.

⛳️ Requirements

• Proven experience as a Solutions Consultant/Sales Engineer in a SaaS company, particularly working with Enterprise clients.

• A strategic thinker with expertise in marketing technology, customer experience, or digital transformation consulting.

• Skilled in guiding prospects and customers through structured problem-solving and value realization frameworks, assisting clients in innovating and transforming their customer experiences.

• Familiarity with platforms such as CRM, Marketing Automation, Social Media Management, Business Intelligence, and CCaaS, along with integration between systems.

• Comfortable engaging with stakeholders at all levels, from C-suite executives to practitioners, possessing strong storytelling and presentation skills.

• A thought leader with a history of publishing, speaking, or contributing to industry discussions.

• Receptive to feedback and dedicated to ongoing learning.

• Exhibits empathy and builds trust swiftly.

• Willingness to travel up to 40%, primarily within the US.

🏝️ Benefits

• Voluntary healthcare coverage in applicable countries.

• Paid time off to recharge and spend quality time with family and friends.

• 401k plan featuring 100% vested company contributions.

• Flexible paid time off policy.

• Generous caregiver and parental leave options.

• Life and disability insurance coverage.

• Health benefits including medical, dental, vision, and prescription drug plans.