Lead Site Reliability Engineer – Cloud

This is a fully remote position, open to applicants in France.

📋 Description

• Ensure the reliability, availability, and resilience of production systems.

• Predict potential failures and design efficient incident response procedures.

• Industrialize and automate platform operations for enhanced efficiency.

• Maintain a high standard of service quality for our clients while adhering to contractual obligations (SLAs).

• Analyze performance metrics, identify bottlenecks, and suggest enhancements to optimize resource utilization and scalability.

• Define, implement, and enhance observability tools (monitoring, metrics, logs, alerting) with a proactive mindset.

• Provide level-3 customer support in collaboration with support teams, in accordance with SLAs.

• Lead and facilitate incident retrospectives (post-mortems), identify root causes, and establish sustainable corrective measures.

⛳️ Requirements

• Strong expertise in cloud environments and distributed infrastructure.

• Proficiency in observability practices (logs, metrics, alerting) with a structured approach to diagnosing complex incidents.

• Solid understanding of containerized environments and their operational challenges.

• Proven experience with production databases: reliability, backups, restorations, replication, and scaling.

• Hands-on experience with Infrastructure as Code and automation of environments.

• Awareness of operational security considerations.

• Comfortable utilizing AI tools to enhance daily efficiency.

• Ability to operate effectively in complex, changing, or uncertain environments with rigor and reliability.

• Capable of prioritizing tasks, even in incident situations.

• Clear and structured communication style, with a preference for cross-functional collaboration and knowledge sharing.

• A blameless mindset, technical curiosity, composure, and a focus on user impact.

• Ability to provide technical leadership, mentor others, and promote collective practices.

🏝️ Benefits

• Fully remote position with one trip per quarter (Strasbourg or another city).

• Company events: one annual offsite and regular afterworks/social gatherings.

• Telework allowance (€57.60).

• Meal vouchers (Ticket Restaurant) (€11.52 per voucher) and Swile card with associated benefits.

• Flexible working hours under a fixed-hours agreement (including RTT).

• Linux laptop provided.

• Budget contribution for additional equipment.